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IT Support Analyst

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EdTech Jobs

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Location:
United States , Waltham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

27.00 - 32.00 USD / Hour
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Job Description:

Evolv is hiring an IT Support Analyst in Waltham, Massachusetts to provide outstanding technical assistance and support for employees in a collaborative environment focused on innovation and problem-solving. You’ll join a collaborative team dedicated to innovation, problem-solving, and continuous improvement.

Job Responsibility:

  • Providing first-line technical support for Windows, macOS, and mobile devices
  • Troubleshoot hardware, software, and network issues for end-users
  • Manage and resolve help desk tickets, escalating as necessary
  • Support Office 365 applications (Outlook, Teams, OneDrive, SharePoint)
  • Assist with user account provisioning, password resets, and access management
  • Maintain endpoint security through basic monitoring and compliance checks
  • Document solutions and contribute to the IT knowledge base
  • Collaborate with the Cybersecurity & IT team to ensure consistent support coverage
  • Provide technical support for conference room equipment, including Microsoft Teams Rooms and HDMI connectivity
  • Maintain and monitor conference room technology, ensuring all equipment is operational and ready for use

Requirements:

  • 2+ years of experience in IT support or help desk roles
  • Strong troubleshooting skills in Windows and macOS environments
  • Familiarity with Office 365 administration and support
  • Familiarity with the Atlassian suite
  • Basic understanding of endpoint security best practices
  • Excellent communication and problem-solving abilities
  • Experience with ticketing systems and remote support tools

Nice to have:

  • Experience with Microsoft Intune, Jamf Pro, or similar device management platforms
  • Exposure to automation/scripting (PowerShell, Bash)
  • Familiarity with Okta, Azure AD/Entra ID, Active Directory, or similar identity management solutions
  • IT certifications (CompTIA, Microsoft, Jamf, etc.) are a plus
What we offer:
  • Equity as part of your total compensation package
  • Medical, dental, and vision insurance
  • Health Savings Account (HSA)
  • A 401(k) plan (and 2% company match)
  • Flexible Paid Time Off (PTO)
  • Quarterly stipend for perks and benefits that matter most to you
  • Tuition reimbursement
  • Subscription to Calm

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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