It Support Analyst Job at Proclinical (City of London)

Job Description

Step into a varied IT role where you'll solve real‑world problems and keep business‑critical systems running securely and efficiently. Proclinical is working alongside an innovative technology company to recruit for an Information Technology Support Analyst to work across cloud infrastructure, Microsoft 365, AWS, Azure, cybersecurity and business-critical IT support in a highly collaborative environment. Based in London, this role is primarily on-site. You will work closely with science and engineering teams, helping to ensure systems, networks and data storage solutions are secure, efficient and fit for purpose.

Job Responsibility

Ensure systems and networks run smoothly, securely and efficiently
Implement and maintain secure solutions for storing company information and data
Work closely with science and engineering teams to understand and support computational storage needs
Liaise with third-party suppliers to source and procure IT products and services
Conduct IT risk assessments and contribute to ongoing risk mitigation
Support the development and continuous improvement of the disaster recovery plan
Help maintain compliance, resilience and security across the IT environment
Provide day-to-day IT support across infrastructure, systems and end-user technology
Carry out a broad range of IT tasks independently and as part of a wider team
Support additional IT-related projects and responsibilities as required

Requirements

Degree educated or equivalent experience
AWS and/or Azure certifications
MCSE and/or CCNA
Office 365 / Microsoft 365 certification
Industry-recognised firewall & security accreditations
CompTIA certifications
Experience supporting Microsoft 365 / Office 365 environments
Knowledge of AWS and/or Azure cloud platforms
Understanding of cloud backup tools
Experience documenting systems and educating end users on new technologies
Strong awareness of IT security, compliance and best practice
Microsoft 365 & Microsoft Server operating systems
Cisco networking
Linux operating systems
Experience working in a matrix support environment

Nice to have

Exposure to ITIL and ISO frameworks
Ability to work to tight deadlines and within operational constraints
Strong analytical and problem-solving skills
Confidence explaining complex technical systems in simple, user-friendly terms

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It Support Analyst

Job Description

Job Responsibility

Requirements

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