IT Support Analyst Jobs

Harry's

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

70000.00 - 80000.00 USD / Year

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Job Description:

The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users.

Job Responsibility:

Provide technical assistance and support to end-users for all IT-related issues
Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
Providing technical support via various channels
Troubleshooting issues on both PC and Mac operating systems and common applications
Resolving basic networking problems
Using a help desk ticketing system
Assisting in IT asset inventory
Staying informed on technology trends

Requirements:

Associate's degree in IT or equivalent experience
At least 2 years in IT support
Proficiency in Windows and macOS support
Strong problem-solving, analytical, and customer service skills
Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
Experience with remote desktop and support software
Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure
Knowledge of scripting languages like PowerShell or Bash to automate routine tasks
Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude
Working with a service management system like Freshservice, Jira, Zendesk

Nice to have:

Excellent verbal and written communication
Strong analytical and critical-thinking skills
Patience and empathy
Customer service orientation
Adaptability and continuous learning
Attention to detail
Time management and prioritization

What we offer:

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands
Bagels on Wednesdays and lunch on Thursdays
Fully stocked kitchens with snacks, coffee, and drinks everyday
Free products

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Support Analyst