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Harry's Logo Harry's · IT - Administration

IT Support Analyst

United States, New York 70000.00 - 80000.00 USD / Year · Job Posted December 09, 2025
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Job Description

The IT Support Analyst will provide technical assistance and support to end-users for all IT-related issues, ensuring minimal disruption to business operations. This role will serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms. The ideal candidate is a customer-oriented problem-solver who can communicate technical concepts clearly to non-technical users.

Job Responsibility

  • Provide technical assistance and support to end-users for all IT-related issues
  • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
  • Providing technical support via various channels
  • Troubleshooting issues on both PC and Mac operating systems and common applications
  • Resolving basic networking problems
  • Using a help desk ticketing system
  • Assisting in IT asset inventory
  • Staying informed on technology trends

Requirements

  • Associate's degree in IT or equivalent experience
  • At least 2 years in IT support
  • Proficiency in Windows and macOS support
  • Strong problem-solving, analytical, and customer service skills
  • Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
  • Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
  • Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
  • Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
  • Experience with remote desktop and support software
  • Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure
  • Knowledge of scripting languages like PowerShell or Bash to automate routine tasks
  • Understanding and willingness to understand Ai tools like ChatGPT, Gemini, Claude
  • Working with a service management system like Freshservice, Jira, Zendesk

Nice to have

  • Excellent verbal and written communication
  • Strong analytical and critical-thinking skills
  • Patience and empathy
  • Customer service orientation
  • Adaptability and continuous learning
  • Attention to detail
  • Time management and prioritization

What we offer

  • Medical, dental, and vision coverage
  • 401k match
  • Equity in Mammoth Brands
  • Flexible time off and working hours
  • Wellness and L&D stipends
  • 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
  • 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
  • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
  • Free products from all of our brands
  • Bagels on Wednesdays and lunch on Thursdays
  • Fully stocked kitchens with snacks, coffee, and drinks everyday
  • Free products
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