CrawlJobs Logo

IT Support Analyst

jobs.360resourcing.co.uk Logo

360 Resourcing Solutions

Location Icon

Location:
United Kingdom , Llangefni

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a IT Support Analyst to join us at Huws Gray Llangefni! We rely on our IT Support Analysts to work alongside the wider IT Support team to provide fantastic customer service to our stakeholders throughout the business by meeting our service level agreements. Working in one of our Central Support Functions you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done.

Job Responsibility:

  • Providing general IT Support to end-users (Windows OS, Office365, Various Hardware & Software Packages)
  • Respond to and manage support calls on the helpdesk, liaising with third party suppliers where required
  • Installing & upgrading computer hardware/software
  • Assisting in new site installations & maintenance
  • Logging calls on the internal helpdesk system and escalating calls where necessary
  • Ensuring calls are prioritised and responded to within the agreed SLA
  • Monitoring network performance & security, ensuring minimum downtime
  • Investigating, diagnosing and solving network, software and hardware faults
  • Taking ownership of the issue and undertake fixes as required
  • Supporting the roll-out of new applications and hardware across the business

Requirements:

  • Formal IT qualification or 2+ years experience in a similar role
  • Good understanding of technology, IT Networking and the Microsoft suite
  • Able to communicate to stakeholders within the business
  • Can work well under pressure
  • Experience with multi-tasking
  • Full UK Drivers licence
What we offer:
  • Competitive rates of pay
  • 24 days annual leave in addition to recognised public and bank holidays
  • Company attendance and performance bonuses
  • Company pension scheme – in line with auto enrolment
  • Death In Service
  • Career progression and personal development opportunities
  • Being part of a “team” as opposed to just being a number
  • Staff discounts on items purchased from any of our nationwide branches

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
360 Resourcing Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT Support Analyst

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...
Location
Location
United States , Remote; Seattle; Phoenix; Albuquerque
Salary
Salary:
Not provided
aledade.com Logo
Aledade, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
  • Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
  • Demonstrate ability in navigating AWS S3 folders
  • Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
  • Demonstrate characteristics of a team player
  • Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
  • Associate Degree
Job Responsibility
Job Responsibility
  • Assist users via chat to solve technical problems with predefined steps
  • Triage incomplete tickets
  • Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
  • Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team
What we offer
What we offer
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • Fulltime
Read More
Arrow Right

Support Analyst L2 with French

Ensure the supervision and functional and application management of banking serv...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.inetum.com Logo
Inetum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in the support field with experience in incident management processes/tools
  • Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment)
  • Good written communication
  • Autonomy, curiosity, rigor
  • A proactive and reactive attitude / A team spirit and a desire to learn continuously
  • Ability to analyze and synthesize
  • Middle English and French
  • Banking knowledge and functional case analysis skills preferred
Job Responsibility
Job Responsibility
  • Ensure the supervision and functional and application management of banking services and take charge of requests from Level 1 and Level 3
  • Take charge of incident management in conjunction with his team manager and other teams involved in the process
  • Provide ad hoc interventions to limit technical malfunctions
  • Ensure the processing of requests for daily living and other ad hoc operating requests
  • Ensure the production of monitoring indicators for banking services within its scope
  • Ensure the implementation and updating of operational documentation related to the activity
  • Ensure that the appropriate reports are written with your manager
  • The service mainly covers the production environment: Ensure daily support activities
  • User support: requests for information or assistance regarding the use and operation of specific applications
  • Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)
What we offer
What we offer
  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical subscription
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings
  • Fulltime
Read More
Arrow Right

Salesforce Support Analyst

As a Salesforce Support Analyst at Daxko, you will play a key role in ensuring o...
Location
Location
United States , Birmingham, Alabama
Salary
Salary:
44000.00 - 66000.00 USD / Year
daxko.com Logo
Daxko
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid understanding of Salesforce data relationships (objects, fields, lookups, ownership)
  • Strong analytical and troubleshooting skills
  • Excellent communication skills and the ability to translate technical concepts to non-technical users
  • High attention to detail when working with data or making administrative updates
  • Customer-first mindset with the ability to manage multiple requests and prioritize effectively
  • Ability to collaborate across diverse teams (Sales, Marketing, Customer Success, Finance, etc.)
  • Bachelor’s degree in Business Administration or equivalent experience
  • Experience with Sales Cloud, Service Cloud, and/or Experience Cloud
  • Hands-on experience with Salesforce Flows (building, debugging, or troubleshooting)
  • Experience with Microsoft 365
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for Salesforce support, monitoring and triaging incoming tickets
  • Troubleshoot user issues involving records, reports, dashboards, automations, and access
  • Investigate data or process errors, resolve what you can, and collaborate with senior admins/developers on complex issues
  • Perform user administration tasks (profiles, roles, permissions, new user setup, deactivation, etc.)
  • Maintain and improve reports, dashboards, list views, and filters to ensure data accuracy and usability
  • Make configuration updates (picklist changes, field updates, page layout modifications) with guidance from senior team members
  • Assist with data management tasks such as imports, exports, and deduplication
  • Document common support issues, FAQs, and resolution steps to improve internal knowledge sharing
  • Participate in regression and user acceptance testing during new releases or enhancements
  • Collaborate with the Business Systems team to identify recurring issues and recommend improvements
What we offer
What we offer
  • Flexible paid time off
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • Casual work environments
  • Remote work
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team on a long-...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in Level 2 desktop support roles
  • Strong knowledge of computer hardware, including Dell technologies
  • Proficiency in Active Directory administration and troubleshooting
  • Familiarity with Apple devices and their operating systems
  • Experience with backup technologies and data protection strategies
  • Ability to manage configuration systems effectively
  • Excellent communication and problem-solving skills
  • Ability to work fully on-site in Phoenix, Arizona.
Job Responsibility
Job Responsibility
  • Provide Level 2 desktop support to resolve technical issues efficiently and effectively
  • Manage and respond to 5-20 tickets daily, supporting approximately 200 users
  • Offer remote support for users as required, ensuring timely solutions
  • Diagnose and repair computer hardware, including Dell devices and peripherals
  • Administer and troubleshoot Active Directory accounts and permissions
  • Support Apple devices, including configuration and maintenance
  • Implement and manage backup technologies to ensure data integrity
  • Maintain and update configuration management systems to track IT assets and changes
  • Deliver exceptional customer service by communicating clearly and professionally with end users.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...
Location
Location
United Kingdom , London
Salary
Salary:
30000.00 - 32500.00 GBP / Year
bostonhale.com Logo
Boston Hale
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
  • Desktop Support (Windows 10/11 & MacOS)
  • Laptop deployment
  • OKTA
  • O365/Exchange administration tasks
  • Active Directory/Azure Active Directory admin
  • Microsoft InTune
  • AV meeting room setup and support
  • Microsoft Office application including Teams/Zoom
  • Basic working knowledge of networking & DNS
Job Responsibility
Job Responsibility
  • Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
  • Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
  • Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
  • Responsible for providing technical assistance and end user support
  • Must deliver exemplary customer service to all users
  • 50:50 1st Line : 2nd Line support tasks
What we offer
What we offer
  • 25 days of holiday to start and one extra day per year until you max out at 30 days
  • 1 floating holiday on top of this
  • 6 extra summer days off over summer
  • 8 extra wellness days (these are not sick days) that we can use for almost anything
  • We usually shut down over Christmas for a week
  • Potential for a 7.5% performance based bonus (Company plus individual performance)
  • Fulltime
Read More
Arrow Right

Technical Support Analyst

Provides technology & support services that create positive business impact by o...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
  • Information Technology related job experience, hospitality experience is beneficial
  • Analytical skills
  • Problem solving
  • Computer skills
  • Learning
  • Interpersonal skills
  • Diversity relations
  • Communications
  • Electronic communication
Job Responsibility
Job Responsibility
  • Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
  • Ensures current systems are in compliance with Company system standards
  • Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
  • Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
  • Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
  • Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
  • Provides applicable written communications to all the offices Associates from time to time
  • Is responsible for the maintenance and completion of all establish checklists as and when required
  • Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material
What we offer
What we offer
  • Equal opportunity employer
  • Inclusive, people-first culture
  • Opportunity for associates to grow and succeed
  • Fulltime
Read More
Arrow Right

Applications Support Analyst

We require a Technical Support Analyst with at least 3 years working in a busy h...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
charter-bridge.com.au Logo
Charter Bridge Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical Support Analyst with at least 3 years working in a busy helpdesk/support environment supporting applications within a large commercial environment
  • technical support experience will include Windows, MS SQL, Unix, Linux and Sharepoint
Job Responsibility
Job Responsibility
  • great deal of over the phone technical support
  • Fulltime
Read More
Arrow Right

JDE Support Analyst

We require an experienced JDE Business / Support Analyst for a Brisbane based pe...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
charter-bridge.com.au Logo
Charter Bridge Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least six years JD Edwards systems support and Business Analysis experience
  • Experience with JD Edwards modules: Finance (GL, AP, AR, FA), Inventory, Plant Maintenance, Purchase Order Management, Service Management, Sales Order Processing
  • Excellent presentation and communication skills
  • Ability to work in a fast paced and challenging IT shared services environment
  • Excellent structured problem solving skills
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy