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Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands. The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements.
Job Responsibility:
Administer end-user workstations and support end-user activities (Windows/Mac)
Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported
Onboarding/off boarding Users
Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network
Investigate user problems and identify source
determine possible solutions
test and implement solutions
Act as second level support for IT Support Technicians
Produce/Support Virtual Meetings
Perform off-site hardware upgrades when applicable
Perform software and application installations and upgrades
Create and upkeep IT knowledge base articles
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues
On-call rotation
Mobility Maintenance
Equipment Tracking
Skill in organizing resources and establishing priorities
Excellent verbal and written communication skills
Ability to learn and support new systems and applications
Requirements:
High School Diploma or equivalent required
Associate’s degree from a two-year college or technical school in a related field preferred
A minimum of two (2) years of professional experience in an Information Technology support role
Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN
Ability to communicate technical information to non-technical personnel
Must be self-driven
Physical Requirements: Normal, corrective vision range
ability to see color and distinguish letters, numbers and symbols
Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach