It Support Analyst

• Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues
• Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations
• Maintain the health of essential IT environments, including endpoint devices, server resources, and network components
• Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery
• Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation
• Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review
• Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance
• Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities
• Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes
• Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades

• 2–4 years of experience in IT support, systems support, business systems analysis, or a closely related role
• Strong hands-on knowledge of Microsoft 365 and Windows-based desktop support environments
• Experience working with Active Directory, service desk ticket management, and general troubleshooting for end users
• Ability to coordinate with third-party vendors and manage issue resolution across external support partners
• Demonstrated skill in collecting business requirements and translating them into practical technical recommendations
• Strong organizational ability with the capacity to manage multiple tasks, projects, and support priorities at the same time
• Clear communication skills with the ability to work effectively with both technical teams and non-technical stakeholders

Exposure to tools and platforms such as Azure, Exchange, Teams, SharePoint, Intune, or support in regulated or fast-paced operational environments is preferred

• medical, vision, dental, and life and disability insurance
• enrollment in our company 401(k) plan
• free online training