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Mountjoy specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. We have an exciting opportunity for an enthusiastic IT Support Analyst to join our dynamic team for a fixed term period of 6 months. This position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace. SUMMARY OF ROLE: The role will consist 70% of supporting and prioritising ad-hoc, urgent, recurring, or reactive internal support tasks, and 30% of analyst-related tasks taking proactive measures, improving process efficiencies, and carrying out trend-analyses.
Job Responsibility:
Post-image laptop/desktop configurations with access tested, following through new starter requests E2E from request to end-user acceptance
Mobile/tablet setups with the correct policy applied/created within our Mobile Device Management tool
Correctly escalating and following up on respective IT issues with the applicable partner and users
Keeping our asset management tracker up to date to reflect the correct data of our ICT assets
Raising order requests if spare IT stock levels drop below agreed threshold
Ensuring IT devices, cables, setups in our offices are well-presented
Reviewing and updating our internal ICT processes where applicable
Flagging operational inefficiencies and where authorised, proactively apply improvement measures
Accurately logging issues, errors with our suppliers and then flagging patterns identified, so that recurring issues can be remedied
Requirements:
Confidence and approachability
Effectively communicating with staff at all levels
Can do attitude
Punctual
Resilience
Ability to prioritise during fluctuating demand
Good working knowledge of MS Office including Word, Excel
Knowledge of M365 is preferred but not required
Knowledge of Azure is preferred but not required
Must have achieved at least Level 2 in Maths and English
Experience in a similar IT supportive role
Preferred but not required experience with mobile device support, configuration and usage of an MDM (Mobile Device Management) product
Nice to have:
Knowledge of M365
Knowledge of Azure
Experience with mobile device support, configuration and usage of an MDM (Mobile Device Management) product