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IT Support Analyst

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced IT Support Analyst to join our financial services client in Boston, Massachusetts. This role is focused on delivering white-glove technical support to end users while ensuring smooth and uninterrupted technology operations. The ideal candidate will have a strong background in resolving technical issues, providing hands-on and remote assistance, and maintaining a high standard of professionalism and customer service. This role is fully onsite in Boston.

Job Responsibility:

  • Respond promptly to technical support requests, delivering attentive and high-quality service to minimize disruptions
  • Troubleshoot, resolve, and document software, hardware, and mobile device issues for end users
  • Set up, configure, and upgrade systems and software to maintain secure and efficient operations
  • Manage onboarding and offboarding processes, including account setup, hardware provisioning, and deactivation
  • Coordinate office equipment installations, workstation setups, and hardware relocations with thorough testing and organization
  • Provide support for conference room technology, ensuring smooth functionality for meetings and presentations
  • Administer Active Directory and Microsoft Entra ID accounts, including security group management and permissions
  • Develop user guides and documentation to enhance consistency and optimize IT support processes
  • Collaborate with infrastructure teams to enhance desktop and mobile computing environments
  • Maintain inventory of IT equipment and coordinate secure disposal of outdated hardware and e-waste

Requirements:

  • At least 2 years of experience providing end-user technical support in a corporate or detail-oriented setting
  • Proven ability to deliver high-touch, concierge-level IT support
  • Exceptional communication skills, both written and verbal, with a detail-oriented demeanor
  • Strong sense of ownership, attention to detail, and ability to adapt to dynamic environments
  • Expertise in supporting Microsoft 365, Windows 11, and troubleshooting various hardware and software issues
  • Proficiency in managing Active Directory and Microsoft Entra ID accounts
  • Ability to work collaboratively in a team-oriented environment
  • Commitment to maintaining confidentiality and promoting inclusivity in the workplace
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

Work Type:
On-site work
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