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Robert Half Logo Robert Half · IT - Administration

IT Support Analyst

United States, Jacksonville · Job Posted March 01, 2026
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Job Description

We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.

Job Responsibility

  • Install, configure, and upgrade operating systems and business software
  • Set up and support computer hardware, monitors, network equipment, and peripherals
  • Troubleshoot and resolve hardware, software, email, network, and peripheral issues
  • Support users via centralized help desk and provide clear technical guidance
  • Document equipment repairs, installations, and removals
  • Train users on common business applications
  • Contribute to system planning, hardware/software recommendations, and procedures
  • Stay up to date on technology trends and make proactive suggestions
  • Maintain user confidentiality and adhere to company protocols

Requirements

  • Strong understanding of computer hardware, networks, and business software
  • Experience supporting users in a professional IT environment
  • Excellent troubleshooting skills and ability to explain complex issues clearly
  • Strong organization, time management, and communication skills
  • Ability to work independently and manage overnight responsibilities effectively
  • Knowledge of server and network infrastructure
  • Familiarity with modern technology and AI tools

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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