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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

IT Support Analyst

United Kingdom, Doncaster Employment contract · Job Posted January 22, 2026
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Job Description

As part of the ongoing development within our Information and Digital services organisation, supporting SARIA Group operations across the UK, we are seeking to appoint a dynamic Support Analyst to join the team based in Doncaster. The department is transitioning to a Global IT function, creating future opportunities to specialise in specific work streams.

Job Responsibility

  • Providing a key supporting role, following direction and duties as designated by the IT Manager
  • Diagnosing and resolving user problems and educating users on problem resolutions
  • Supporting Business Central ERP System and associated ERP Systems
  • Develop training guides, procedures, and videos for users
  • Infrastructure / Software Training
  • Administer user access and create new users
  • Ensure user requirements are met with consistently high quality of service
  • Ensure that each support issue and resolution is adequately documented and tracked
  • Handle a mix of 1st and 2nd line infrastructure and software support issues
  • Ensure maintenance of a support system, tracking performance and identifying trends
  • Maintaining Networks and Infrastructure across SARIA Sites
  • Producing clear, unambiguous, testable requirement specifications for users
  • Assist in the modelling of the current and future states for the business
  • Mobile Device Maintenance
  • Occasional travel to remote sites
  • Assist in the evaluation of the solutions against business objectives and system requirements

Requirements

  • Qualified to degree Level In an IT related subject
  • Experience within a fast-moving, customer facing in-house IT support role
  • Clean Driving licence
  • Experience with Microsoft Dynamics/Business Central or other ERP Systems
  • Advanced level proficiency with Microsoft suite/Operating systems and 365
  • Networking skills
  • Excellent organisational skills and interpersonal ability
  • Teamwork
  • Desire to learn and develop in both skillset and career
  • Being an initiative-taking and driven initiative-taker

What we offer

Competitive Salary and Benefits package

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