IT Support Analyst

• Providing a key supporting role, following direction and duties as designated by the IT Manager
• Diagnosing and resolving user problems and educating users on problem resolutions
• Supporting Business Central ERP System and associated ERP Systems
• Develop training guides, procedures, and videos for users
• Infrastructure / Software Training
• Administer user access and create new users
• Ensure user requirements are met with consistently high quality of service
• Ensure that each support issue and resolution is adequately documented and tracked
• Handle a mix of 1st and 2nd line infrastructure and software support issues
• Ensure maintenance of a support system, tracking performance and identifying trends
• Maintaining Networks and Infrastructure across SARIA Sites
• Producing clear, unambiguous, testable requirement specifications for users
• Assist in the modelling of the current and future states for the business
• Mobile Device Maintenance
• Occasional travel to remote sites
• Assist in the evaluation of the solutions against business objectives and system requirements

• Qualified to degree Level In an IT related subject
• Experience within a fast-moving, customer facing in-house IT support role
• Clean Driving licence
• Experience with Microsoft Dynamics/Business Central or other ERP Systems
• Advanced level proficiency with Microsoft suite/Operating systems and 365
• Networking skills
• Excellent organisational skills and interpersonal ability
• Teamwork
• Desire to learn and develop in both skillset and career
• Being an initiative-taking and driven initiative-taker

Competitive Salary and Benefits package