It Support Analyst – Service Desk Job at Tier4 Group (Kennesaw)

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Bilingual Analyst, IT Service Desk

Join our dynamic team as a Bilingual Analyst, IT Service Desk! As the first poin...

Location

Canada , Montreal

Salary:

Not provided

FYidoctors

Expiration Date

Until further notice

Requirements

Bilingualism (French/English) is required to communicate daily with team members across Canada
1-2 years experience in a similar role in an IT department
Experience with IT service management (ITSM) systems
Intermediate to advanced knowledge of IT tools: Windows 11 operating system, Active Directory, Remote Desktop, Office 365, Google Chrome (web applications)
Excellent communication skills, problem solving skills and time management skills

Job Responsibility

Serving as the primary contact for all IT related issues for all business units and Home Office, providing first level technician assistance
Responding to IT requests and incidents by telephone, email, or online forms
Triaging, diagnosing, and identifying application, hardware, and/or network issue for end users
Providing guidance on IT-related inquiries and fulfill basic IT administration requests to promote First Call Resolution (FCR)
Documenting all request details and incident troubleshooting in the Service Desk Plus ticket management system
Ensuring timely resolution or escalation of incidents to Technical Support Team

What we offer

A comprehensive total rewards package, including two free pairs of glasses and lenses per year
A coaching culture that fosters ongoing growth and development opportunities
A people-first culture
An organization that gives back locally and nationally

Fulltime

Senior IT Service Desk Analyst – Network & Connectivity

We are looking for an experienced Senior IT Service Desk Analyst to join our Ext...

Location

Hungary , Budapest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Microsoft Excel data manipulation – pivot tables, filtering, sorting
Intermediate understanding of network infrastructure, specifically knowledge of AppSense technologies
Good communication skills
Good / quick analytical skills
Fluency in English

Job Responsibility

Assist business requestors regarding any Connectivity related issues, via e-mails, Teams, Network Segmentation Requests or ServiceNow tickets
Analysis of the incoming CCR issues' details and promote the solution
Assist business requestors with gathering necessary business and technical details required to complete request entries on TPA AppSense requests
Analysis of AppSense connectivity requests and registering into application
Support internal and external audits of the various processes and procedures in use
Support external connectivity risk and reconciliation technical research
Support the ServiceDesk processes
Collaborate with the other External Connectivity Teams
Participate in projects and ad-hoc tasks
Check the ongoing ServiceNow issues and providing feedback, analyzation

Fulltime

IT Service Desk Analyst

The IT Service Desk Analyst delivers high-quality, end-to-end IT support to coll...

Location

United Kingdom , Newcastle upon Tyne

Salary:

32000.00 GBP / Year

Psychiatry UK

Expiration Date

Until further notice

Requirements

Experience providing 1st and/or 2nd line IT support in Microsoft-based environments
Strong troubleshooting skills across Windows 11 and Microsoft 365
Hands-on support experience with Entra ID and Intune-managed devices
Good understanding of networking fundamentals including IP, DNS, DHCP, Wi-Fi, VPN, and printing
Ability to manage multiple tickets and priorities effectively under pressure
Clear communication skills with a strong customer service approach
Knowledge of ITIL processes including incident, request, and escalation management
Strong attention to detail with accurate documentation practices
Organised, dependable, collaborative, and accountable team player
Curious, resilient, and committed to continuous learning and service improvement

Job Responsibility

Provide first-line IT support via phone, chat, walk-up, and self-service portal channels
Log, prioritise, manage, and resolve incidents/service requests with accurate documentation and timely escalation where needed
Troubleshoot Windows 11, Microsoft 365 Apps, Outlook/Exchange Online, Teams, SharePoint Online, OneDrive, VPN, printing, and connectivity issues
Support Priority 2 and 3 incidents, ensuring clear diagnostics, communication, and resolution tracking
Manage user identity and access in Entra ID (Azure AD), including password resets, MFA, licences, and group memberships
Support Intune and Autopilot device lifecycle activities such as provisioning, enrolment, rebuilds, replacements, and compliance remediation
Fulfil IT service requests including software deployment, hardware setup, mailbox/distribution list support, and Teams policy updates
Complete Joiner, Mover, and Leaver (JML) processes, maintaining accurate user, device, asset, and CMDB records
Support security operations by triaging phishing, authentication, and Defender for Endpoint alerts while following GDPR, ISO27001, ITIL, and security policies
Create and maintain knowledge articles, promote self-service adoption, identify recurring issues, and contribute to continuous service improvement within a Microsoft-centric environment using tools such as Jira Service Management, Intune, Entra ID, and Microsoft 365

What we offer

Health Cash Plan
Well Hub Subscription
Access to an Employee Assistance Programme
Annual Volunteering Day
Enhanced Sickness and Family Leave pay
Length of Service Bonus
Work from Home allowance
Pension options

Fulltime

IT Service Desk Analyst

Location

Singapore , Singapore

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Solid experience troubleshooting Windows 11 in a corporate end-user environment
Good working knowledge of Microsoft 365 and endpoint management concepts, preferably with hands-on experience of Microsoft Intune or Autopilot
Understanding of Active Directory and Microsoft Entra ID / Azure AD, including user accounts, device objects, group membership, compliance policies and user profiles
Networking fundamentals including IP addressing, DNS, DHCP, Wi-Fi, VPN, proxy configuration and basic connectivity testing
Ability to interpret error messages, event logs and technical symptoms to form a structured diagnostic approach
Strong ticket documentation skills, with experience coordinating effectively across specialist IT teams
Proven ability to work independently, exercise sound judgement on escalation decisions and manage multiple open incidents concurrently
Clear and confident communication skills, with the ability to engage both end users and technical resolver teams appropriately
Compliance with safety protocols and quality standards is expected at all times
English is required

Job Responsibility

Investigate and resolve complex workplace IT incidents involving user devices, operating systems, connectivity, authentication, endpoint configuration, applications and peripheral equipment
Assess and isolate probable root causes by distinguishing whether an issue is related to the device, user account, network, endpoint policy, application, security control or a wider service outage
Coordinate with Service Desk, Network, Security, Identity & Access, Workplace, Infrastructure and Application resolver groups, providing clear technical evidence and supporting on-site validation or remediation activities
Perform OEM coordination for in-warranty and out-of-warranty device failures, providing initial diagnosis and managing the repair or replacement process
Provide end-user training, technical guidance and operational support to help users understand their tools, resolve recurring issues independently where possible, and get the most from the workplace technology environment
Support and guide Field Support Engineers by translating recurring technical fixes into clear, documented procedures they can follow independently
Create, maintain and improve knowledge base articles, troubleshooting guides and SOPs based on resolved incidents, ensuring solutions are reusable and accessible to the wider team
Identify repeated incident patterns and recommend improvements to processes, documentation, tooling or escalation flows
Report on spare stock levels, flag critical shortages and contribute to threshold reviews to ensure service levels can be sustained
Maintain accurate records in the ticketing toolset, ensuring ticket quality reflects the technical detail required for escalation and trend analysis

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Fulltime

It Service Desk Analyst

We are looking for an IT Service Desk Analyst with excellent customer service, c...

Location

United Kingdom , Park Royal

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working in a 1st or 2nd line support role is essential
Highly self-motivated with good communication and people skills
Strong organisational and customer service skills
Experience of using an ITSM tool and working with SLA and KPI measures
The ability to meet tight deadlines and work effectively in a fast-paced environment
Excellent knowledge of the use and support of MS Office applications, Microsoft 365 Admin, Azure AD, Windows 7 & 10 upwards
Knowledge of Android, Apple, and Windows devices
Knowledge of PC/Laptop builds and software installations

Job Responsibility

Ensure that all calls to the Service Desk are logged within the IT Service Management (ITSM) tool
Take ownership of Incidents and service requests throughout their lifecycle, keeping users appropriately updated
Accurately diagnose, respond, and resolve Incidents and service requests in a timely fashion to achieve Service Level Agreements (SLAs)
Build and configure IT hardware such as laptops, desktops, and mobile devices
Aim to provide a first-time fix where possible
Escalate issues as required in line with the escalation process
Collaborate with other areas of the technology team with a focus on Continuous Service Improvement (CSI)
Provide basic IT user training

What we offer

Competitive salary
Pension
22 days annual leave plus the option to buy additional days
Life Assurance
Private Medical
Onsite parking

Fulltime

It Service Desk Analyst

We are currently looking for an IT Service Desk Analyst to join our team in the ...

Location

Ireland , Dublin

Salary:

Not provided

Flannels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in an IT Support role
Can work proactively, independently and collaborate well with the wider teams
Able to effectively troubleshoot issues and use initiative during problem solving
A team player who can communicate effectively with colleagues at all levels
Be positive, friendly and approachable
Experience with face-to-face IT support
Customer focused and Resolution driven.

Job Responsibility

Owning IT support in our Dublin Head office as your base work location
Providing support for our wider business
Providing face to face support, using your problem solving ability and providing a timely resolution to IT incidents via our ITSM tool
Assetizing, configuring and preparing hardware and software installations for our end users efficiently
Creating and updating any technical documentation and sharing with the team
Delivering exceptional end user service via our telephony and ticketing systems

What we offer

Frasers Champion – peer nominated scheme where 8 winners will receive double their pay for a month
Retail Reconnect – spend one to two days in one of our stores or the warehouse
Fearless 1200 – reward scheme
Frasers Fit – free gym classes and discounted memberships
Retail Trust – free access and support including 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support

Fulltime

IT Service Desk Analyst

As an IT Service Desk Analyst, you will provide first-line support to the busine...

Location

United Kingdom , Aldershot

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

customer-focused IT professional with experience providing first-line support
comfortable working with Microsoft technologies including Windows Server and client operating systems, Microsoft 365 and Entra ID, Exchange, networking (WAN/LAN/Wi-Fi), mobile device management, and security tools such as anti-virus solutions
understanding of IT Service Management principles
ITIL Foundation certification (or willingness to complete it)
strong problem-solving and organisational skills
ability to work independently, manage priorities, and remain calm under pressure
excellent verbal and written communication skills
degree or equivalent in an IT-related subject desirable but not essential

Job Responsibility

Act as the first point of contact for IT services, delivering high-quality first-line technical support in line with ITSM best practices
Log, manage, and resolve incidents and service requests accurately within the ITSM system
Support IT operations, including user onboarding/offboarding, device setup, access management, asset tracking, and maintaining IT standards
Work collaboratively with the wider IT team and stakeholders to support change management activities
Assist the Service Desk Manager with service improvement initiatives, customer feedback programmes, and provide support and cover across the IT function when required
Adhere to all company and IT policies, including health & safety, security, and data protection

What we offer

25 annual leave plus bank holidays with the option to buy more
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Long service recognition
Active local social committees
Regular social events

Fulltime

IT Service Desk Analyst

Reporting to the European IT Service Desk Manager, this position will contribute...

Location

Guernsey , Guernsey

Salary:

Not provided

Ogier

Expiration Date

Until further notice

Requirements

A minimum of 2 years' experience in a similar role
Experience and understanding of Microsoft Office 365, Windows 11 and iOS Operating Systems
Proficient with or able to quickly learn to use a broad array of networking systems hardware/software
Self-motivated and able to work in a fast-paced environment with the ability to think and act independently
Ability to maintain a high standard of customer service within a busy Service Desk environment
Detailed analytical and problem-solving skills, with an interest in technology
Confident collaboration, communication, and interpersonal skills
Strong organisational skills with the ability to multi-task, manage time effectively, and handle tight deadlines with priorities
Commitment to on-going professional study and examinations is essential to succeed in this role
Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application

Job Responsibility

Operate as a point of contact for all support or service calls on a daily or weekly basis
Providing great customer service, willing to assist with any IT related issues at a jurisdictional level
Initial escalation path for any jurisdictional IT tickets, supporting the team with technical knowledge and experience
Take ownership of logged Incidents and Service requests, tracking the progress and follow-up with the user to ensure they are satisfied with the resolution
Providing hands-on technical support on behalf of the IT Group Infrastructure and Business Systems teams
Ensure that the IT Service Desk Managers are notified of any on-going faults and training related support calls across all jurisdictions
Complete daily operations tasks and manage all calls in accordance with the Service Desk processes and procedures
Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site
Record IT Asset usage, ensuring all weekly Stock Take reports are updated and any items to order are flagged to Service Desk Manager
Confidently raise and peer review Changes, as per the Change Enablement Policy

Fulltime

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It Support Analyst – Service Desk

Job Description

Job Responsibility

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