IT Support Agent Level 2 Job at Wilde Aparthotels (Dublin)

Level 1 Technical Support Agent

We are looking for a dedicated IT Support Technician to join our dynamic technic...

Location

Ireland , Dublin 2

Salary:

50000.00 EUR / Year

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
Proven ability to diagnose and resolve a wide array of technical issues efficiently
Strong communication skills, capable of explaining technical information clearly to non-technical users
Demonstrated commitment to going above and beyond to support end users and resolve issues
Ability to manage multiple tasks with attention to detail and ownership of responsibilities
Comfortable working both independently and as part of a collaborative team
Customer-focused approach with a dedication to maintaining high levels of user satisfaction
Flexibility to work varied shifts and participate in on-call rotation after an initial period

Job Responsibility

Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
Maintain accurate documentation of incident resolutions and contribute to the knowledge base
Support onboarding activities by assisting with new user setup and hardware inventory management
Follow established protocols and company policies to ensure consistent and professional service delivery
Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers:...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French and B2 level or equivalent English
Enthusiasm for our culture

Job Responsibility

Onboard new customers seamlessly
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (such as flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize the benefits of our product
Support clients on basic requests through ticketing

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Fulltime

Solution Expert

Our Implementation team plays a key role in onboarding seamlessly new customers:...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment

Job Responsibility

Onboard new customers
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize product benefits
Own portfolio of 10 enterprise clients & lead up to 30 active projects simultaneously

What we offer

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)

Fulltime

Seasonal Field Support Agent

Reporting to a Field Support Lead within the Support Centre, the Field Support A...

Location

Canada , Calgary

Salary:

Not provided

H&R Block

Expiration Date

Until further notice

Requirements

H&R Block Tax Training Course graduate with a grade of 80% or better a definite asset
Understanding and previous use of H&R Block tax preparation and other applicable software (CIS, TPS etc.) a definite asset
Strong preference for fluency in French and English (verbal and written)
Intermediate knowledge of MS Excel and MS Word a must
Effective organizational skills to prioritize and handle multiple initiatives simultaneously
Must be detail-oriented, organized, and analytical
Demonstrated problem solving and/or conflict resolution skills
Effective verbal, written, and interpersonal communications skills
Ability to work independently and within a support team environment
Ability to work flexible hours

Job Responsibility

Respond to level 1 incoming incidents within our ticketing system with a focus on the following: Technical support issues (software/hardware/system and software access)
Tax questions
Products & services questions
When required, update and escalate incidents with all relevant information to one of our level 2 support groups
Support end-user effectiveness on company-based software
Assists the Tax Pros with CRA problems / efile errors
Coordinate and collaborate with other support members to provide or obtain assistance to resolve support issues
Communicate with Team Leads (report common trends, training opportunities etc.)
Assist with continual service improvement initiatives tied to level 1 support
Remain current on all H&R Block products & services the Level 1 team is accountable for

Fulltime

Solution Expert

Our Solution Expert team plays a key role in supporting strategic customers in R...

Location

Spain

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset in everything you do
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French (US/UK) / B2 level or equivalent English

Job Responsibility

Support strategic customers in RUN phase, acting as trusted advisors on complex use cases
Analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform
Manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities
Lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value
Within 1 month: Become a Trello expert, understand product offering, master platform and support clients on basics requests through ticketing
Within 3 months: Own portfolio of 10 enterprise clients & lead up to 30 active projects simultaneously, answer questions from portfolio, support Customer Success partner on functional and technical questions, implement integration (SSO, third-party tools), deliver technical expertise on integration & troubleshooting
Within 6 months: Pitch the value of the 360Learning platform, develop repeatable and scalable processes to improve project quality and delivery, support Strategic customers all along their contract from an expertise standpoint, deliver Professional Services to existing customers base
Within 12 months: Contribute to knowledge base to share best practices and lessons learned, work with partner ecosystem to strengthen services, deliver platform audits to clients, deliver professional services proposed in Professional Service catalogue

What we offer

Work From Home allowance
social security
health insurance
unemployment insurance
common contingency
salary guarantee fund
Flexible hours
total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion: 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
Corporate Social Responsibility

Fulltime

L1 Technical Support Agent, Spanish speaking

The Instructure Technical Support group is responsible for providing technical a...

Location

Hungary , Budapest

Salary:

727200.00 HUF / Month

Instructure

Expiration Date

Until further notice

Requirements

Ability to read, write and speak fluently in English and in Spanish
Availability to work during US business hours
Strong technical, troubleshooting, and analytical skills
Proven ability to function in a self-directed environment
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Ability to think quickly, communicate positively (even when sharing bad news), work proactively, and readily embrace change
Ability to handle clients professionally during all interactions
Strong written and verbal communication skills
Sense of humor
Full availability to participate in our dedicated 3-week technical training phase (Monday – Friday, 16:00 to 00:00)

Job Responsibility

Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users
Escalate tickets which are not resolvable to the Level 2 Support Team
Provide timely updates to users
Mentor and assist fellow Level 1 Support Engineers if needed
Validate and clarify the issue reported
Answer how-to questions
Fix end-user issues that are resolvable through the Canvas user interface
Replicate, troubleshoot, and describe simple bugs
Keep thorough, clear, and complete records in the ticketing system of all actions taken
Escalate tickets not resolvable at the L1 level to the L2 Support team

What we offer

Competitive compensation and participation in Instructure’s equity program
Flexible schedules and a remote-friendly culture, with hybrid or onsite work based on business needs
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
We provide the technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
A culture rooted in inclusivity, support, and meaningful connection

Fulltime

Solution Expert

Our Solution Expert team plays a key role in supporting strategic customers in R...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset in everything you do
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French (US/UK) / B2 level or equivalent English

Job Responsibility

Manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities
Lead complex integrations (APIs, flat files, third-party tools)
Redesign platform architecture
Run solution audits
Provide high-level recommendations to maximize business impact and long-term value
Support Strategic customers all along their contract from an expertise standpoint
Deliver Professional Services to our existing customers base
Onboard another Solution Expert
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France

Fulltime

IT Support Agent Level 2

Wilde Aparthotels

Location:
Ireland , Dublin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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