IT Support - 3rd Line Job at Michael Page (Edinburgh)

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

IT Technical Support Specialist II (3rd line)

Join our global Support Services organization as an IT Support Specialist II whe...

Location

United States , Philadelphia

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in IT service and support up to 3rd line
Prior support experience with conference room technology, Crestron, audio equipment and cameras
Familiarity with Teams Meeting Room technology
Proficiency in supporting Office 365 applications
In-depth knowledge of Windows 11, iOS, and macOS
Exceptional communication, interpersonal, organizational, and planning skills
A solid understanding of ITIL and ITSM principles (experience with ServiceNow is a plus)
The ability to provide professional and clear technical guidance to employees

Job Responsibility

Provide exemplary white-glove 3rd line technical support to both internal colleagues and visiting customers
Perform daily and weekly preventative maintenance to test and troubleshoot all Experience Center, conference rooms, and collaboration spaces equipment (lighting, audio, camera equipment and large format displays), ensuring seamless meeting experiences
Offer comprehensive technical support for endpoint workstations, conference rooms and Experience Center hardware, including screens, cameras, sound systems, and related software
Manage and resolve incidents and service requests through our ticketing system, ensuring service level agreements and performance targets are met
Document troubleshooting information and problem resolutions in the department's knowledge base and record all incident solutions in our ticketing system
Act as second-level support to resolve complex colleague hardware issues, and handle the installation, troubleshooting, and maintenance of hardware and software
Research and recommend upgrades to improve colleague experience, perform network troubleshooting, and ensure necessary patching is completed with the Client Configuration team
Collaborate with other business units and external vendors to improve service quality and participate in projects aimed at service improvement

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

3rd Line Support Engineer

We are seeking an experienced 3rd Line Engineer to join a growing Managed Servic...

Location

United Kingdom , Bath

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

UK Driving License required for occasional client visits
Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
Solid expertise across Windows Server environments
Experience supporting Azure infrastructure
Strong understanding of networking fundamentals
Extensive experience with Active Directory
Ability to troubleshoot complex, multi-layered infrastructure issues
Experience working to SLAs in a customer-facing environment

Job Responsibility

Act as the final escalation point for complex 3rd line issues
Own and support virtualisation platforms (VMware / Hyper-V)
Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
Perform root cause analysis and implement permanent fixes
Manage Azure infrastructure including VMs, networking, storage, and identity
Support core services including Active Directory, DNS, DHCP, and Group Policy
Lead technical input on infrastructure projects and migrations
Mentor and provide escalation support to 1st and 2nd line engineers
Ensure systems are secure, stable, and meeting SLA requirements

What we offer

Training budget and certification support
Supportive, collaborative engineering team
Pension, holiday allowance, and additional benefits

Fulltime

3rd Line IT Support Engineer

A growing organisation based in Witney are looking to add a 3rd Line IT Systems ...

Location

United Kingdom , Witney

Salary:

45000.00 - 55000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience of working in a 3rd Line IT Engineer line role
Strong communication skills
Experience of working on a variety of projects
Driving license
Experience with Cloud environment such as Microsoft Cloud and Azure
Excellent interpersonal skills and verbal communication
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Liaise with senior IT team members to escalate issues
Contribute to the development & implementation of IT plans
Identify areas for improvement in IT service

Job Responsibility

To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
To contribute to the development & implementation of IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems
Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT

Fulltime

3rd Line IT Support Engineer

A growing organisation based in Witney are looking to add a 3rd Line IT Systems ...

Location

United Kingdom , Witney

Salary:

45000.00 - 55000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience of working in a 3rd Line IT Engineer line role
Strong communication skills
Experience of working on a variety of projects
Driving license
Experience with Cloud environment such as Microsoft Cloud and Azure
Excellent interpersonal skills and verbal communication
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
To contribute to the development & implementation of IT plans
Identify areas where improvements can be made in the IT service

Job Responsibility

To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
To contribute to the development & implementation of IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems
Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT

Fulltime

SLS Engineer

The Third Line Support Engineer is a highly technical position. This person will...

Location

Ireland , Dublin

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

3rd level Qualification in IP/Network Engineering or other suitable qualification
5 + years of high and low level design and operational experience maintaining a medium to large size IP/MPLS Core and/or Access networks
Cisco Networking experience essential alongside CCNP Data Centers and good understanding of Transmission Technologies
Operational/Engineering Knowledge of Cisco, Nokia, SIAE, Huawei and Infinera infrastructure advantageous
Cisco/Vendor Certified Accreditations preferred
Networking skills: Proven ability to listen, build rapport, influence and build on relationships
Result driven: proven ability to focus on improving performance, meetings deadlines and producing results
Self-management: Displays self-control, confidence and resilience
Self-development: Displays enthusiasm and keenness to keep abreast of the new technologies
Initiative: proven decision maker, displays sound judgement whilst thinking laterally and innovatively

Job Responsibility

Perform Third Line Support tasks and activities to ensure that all Network Operations Functions, Business Continuity and pro-active maintenance processes are supported
Participate in the interaction and provision of technical support to all 3rd Line Stakeholders
Participate in the operational aspect of Vendors / Third Party Contracts (TPC) and their service delivery, escalations, and software/hardware deficiencies
Participate and work within the framework of VFUKs Operations change management process
Ensure that you support all Operations Functions, Initiatives and Processes to deliver Networks and Enterprise Vodafone’s Services to defined performance levels
Support VFUKs development Functions in delivering new products, services and functionality
Support the Availability, Capacity and Business Continuity Processes for Transport Operations and support VFUKs business continuity plan
Device deployment, upgrades, hardware and software maintenance, E2E Access and Transport troubleshooting
Switching/Routing /BGP Peer/Transit/Core Traffic monitoring/trending/route balancing/route optimization
Peer/Transit/Core Network latency monitoring/trending, Unicast/Multicast Analysis

What we offer

Competitive Salary
Flexible working (times and location)
Generous Employer Pension contribution
Free Phone Bill
Mobile phone purchasing discounts
Learning and Development
Vodafone University
Exclusive Family and Friends Discounts on Vodafone Products
23 days annual leave and 3 charity days off
Dedicated day off for your birthday

Fulltime

IT Support - 3rd Line

Michael Page

Location:
United Kingdom , Edinburgh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Support - 3rd Line

First Line IT Support

IT Technical Support Specialist II (3rd line)

3rd Line Network Security Engineer

Senior Cloud Support Analyst

3rd Line Support Engineer

3rd Line IT Support Engineer

3rd Line IT Support Engineer

SLS Engineer

IT Support - 3rd Line

Michael Page

Location:United Kingdom , Edinburgh

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 04, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Support - 3rd Line

First Line IT Support

IT Technical Support Specialist II (3rd line)

3rd Line Network Security Engineer

Senior Cloud Support Analyst

3rd Line Support Engineer

3rd Line IT Support Engineer

3rd Line IT Support Engineer

SLS Engineer

Location:
United Kingdom , Edinburgh

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 04, 2026