IT Support - 3rd Line Job at Michael Page (Edinburgh)

3rd Line IT Support Engineer

A growing organisation based in Witney are looking to add a 3rd Line IT Systems ...

Location

United Kingdom , Witney

Salary:

45000.00 - 55000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience of working in a 3rd Line IT Engineer line role
Strong communication skills
Experience of working on a variety of projects
Driving license
Experience with Cloud environment such as Microsoft Cloud and Azure
Excellent interpersonal skills and verbal communication
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Liaise with senior IT team members to escalate issues
Contribute to the development & implementation of IT plans
Identify areas for improvement in IT service

Job Responsibility

To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate
Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas
To contribute to the development & implementation of IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems
Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT

Fulltime

IT Technical Support Specialist II (3rd line)

Join our global Support Services organization as an IT Support Specialist II whe...

Location

United States , Philadelphia

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in IT service and support up to 3rd line
Prior support experience with conference room technology, Crestron, audio equipment and cameras
Familiarity with Teams Meeting Room technology
Proficiency in supporting Office 365 applications
In-depth knowledge of Windows 11, iOS, and macOS
Exceptional communication, interpersonal, organizational, and planning skills
A solid understanding of ITIL and ITSM principles (experience with ServiceNow is a plus)
The ability to provide professional and clear technical guidance to employees

Job Responsibility

Provide exemplary white-glove 3rd line technical support to both internal colleagues and visiting customers
Perform daily and weekly preventative maintenance to test and troubleshoot all Experience Center, conference rooms, and collaboration spaces equipment (lighting, audio, camera equipment and large format displays), ensuring seamless meeting experiences
Offer comprehensive technical support for endpoint workstations, conference rooms and Experience Center hardware, including screens, cameras, sound systems, and related software
Manage and resolve incidents and service requests through our ticketing system, ensuring service level agreements and performance targets are met
Document troubleshooting information and problem resolutions in the department's knowledge base and record all incident solutions in our ticketing system
Act as second-level support to resolve complex colleague hardware issues, and handle the installation, troubleshooting, and maintenance of hardware and software
Research and recommend upgrades to improve colleague experience, perform network troubleshooting, and ensure necessary patching is completed with the Client Configuration team
Collaborate with other business units and external vendors to improve service quality and participate in projects aimed at service improvement

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

3rd Line Support Engineer

We are seeking an experienced 3rd Line Engineer to join a growing Managed Servic...

Location

United Kingdom , Bath

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

UK Driving License required for occasional client visits
Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
Solid expertise across Windows Server environments
Experience supporting Azure infrastructure
Strong understanding of networking fundamentals
Extensive experience with Active Directory
Ability to troubleshoot complex, multi-layered infrastructure issues
Experience working to SLAs in a customer-facing environment

Job Responsibility

Act as the final escalation point for complex 3rd line issues
Own and support virtualisation platforms (VMware / Hyper-V)
Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
Perform root cause analysis and implement permanent fixes
Manage Azure infrastructure including VMs, networking, storage, and identity
Support core services including Active Directory, DNS, DHCP, and Group Policy
Lead technical input on infrastructure projects and migrations
Mentor and provide escalation support to 1st and 2nd line engineers
Ensure systems are secure, stable, and meeting SLA requirements

What we offer

Training budget and certification support
Supportive, collaborative engineering team
Pension, holiday allowance, and additional benefits

Fulltime

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

Senior 3rd Line Desktop Support Engineer

Join us as a Senior 3rd Line Desktop Support Engineer, to help shape the future ...

Location

United Kingdom , Knutsford

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Advanced MS Intune and Group Policy configuration, including the ability to design, implement and optimise policies at scale
In‑depth knowledge of Windows Operating Systems (Win11) and associated security tooling such as desktop anti‑virus and encryption technologies
Practical experience with M365 services, including proficient use of Microsoft Defender for Endpoint (MDE)
Advanced device performance monitoring and diagnostic capabilities, with the ability to identify systemic issues and recommend improvements

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients
Development of the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

New

3rd Line Engineer

Come and work for one of the UK’s leading technology specialists, proudly recogn...

Location

United Kingdom , Abingdon

Salary:

38000.00 - 44000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
Experience working with Backup & Disaster Recovery processes
Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
Excellent knowledge of scripting and RPA automations
Excellent communication skills
Excellent troubleshooting and problem resolution skills

Job Responsibility

Manage incident and request tickets ensuring established SLA’s are met
Being the first point of contact for escalations from Tier 2 engineers
Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
Monitor and maintain client’s Infrastructure and systems
Proactively respond to monitoring alerts and notifications
Servicing tasks within client on/offboarding processes
Ensuring that all role specific KPI’s and targets are met as an individual and as a part of the wider team objectives
Providing a strong, coherent and proactive communication standard when engaging with internal departments
Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients

What we offer

25+ Days Holiday and rising (plus bank holidays)
Flexible working (WFH incentives)
Bupa Cash Plan
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking

Fulltime

Fixed Core 3rd Line Ops. Manager

The purpose of this role is to be responsible on management of Level-3 Network O...

Location

Turkey , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Graduate from Electronic, Computer&Science, Telecommunication Engineering
Experience and in-depth understanding on IP and Data Center Networks
Have minimum 8 years of experience in Telecommunication
Have not restriction for mobility
Takes personal responsibility
Good communication skills
Ability to work with ambitious timelines in a dynamic, high-growth environment
Strong communication / interpersonal and decision-making skills
Supply high concentration and attention
Strong analytical skills and problem-solving abilities, ability to multi-task

Job Responsibility

Management of Level-3 Network Operation, Maintenance and Support of VFTR Network, which includes Internet Domain, Enterprise Network, Fixed Broadband, Data Center Network Services and Products based on 7/24/365 time
To lead and perform L3 Operations and maintenance activities of Fixed Data Core Network
Managing and organizing group staff, working with Network Planning and regarding departments
Organize and manage Fixed Data Core Network Level-3 Operation processes with NOC Departments, Planning Departments, Regulation, IT and Business Departments
Taking necessary preventive and corrective actions for keeping Fixed Data Core Network continuity and performance in KPIs
Performing corrective works and taking necessary actions to define root causes problems in case of a defect or an interruption in network
Determining and correcting of the wrong configurations within health check
Making necessary health care checks regularly
Supporting Level-1 Team for solving alarms, events and troubleshooting issues
Manage and operate Fixed Data Core Network Transformation in scope of Technology Evolution, SDN, Digitalization and AI based Applications

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

3rd Line Infrastructure Engineer – Azure / Windows Server / Networking

As a 3rd Line Support Technician, you are a senior escalation point within Apoge...

Location

United Kingdom , Maidstone

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong hands-on experience with Microsoft 365 and Azure
Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender
Strong working knowledge of Windows Server environments (2016+), including AD, Group Policy, DNS, DHCP, and RDS
Experience maintaining Hybrid Active Directory environments
Experience with virtualisation platforms such as Hyper-V or VMware
Strong understanding of networking fundamentals, including VLANs, routing, firewalls, and WiFi
Experience working as a 3rd line escalation point within a tiered support model
Strong awareness of IT security best practice
Basic DBS check
SC Clearance

Job Responsibility

Acting as a final escalation point for complex technical issues
Maintaining and improving customer IT infrastructure, including patching and upgrades
Designing, implementing, and supporting technical solutions across server, cloud, and network environments
Contributing to infrastructure change, system improvements, and new deployments
Supporting client onboarding and producing high-quality technical documentation
Providing guidance and technical direction to 1st and 2nd line teams
Working within change control and service management processes
Supporting customers professionally via phone, email, and self-service portals
Participating in an on-call rota (up to one week in every four)
Continuing technical development through training and certifications

What we offer

Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including financial wellbeing support

Fulltime

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IT Support - 3rd Line

Job Description

Job Responsibility

Requirements

What we offer

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