IT Support - 3rd Line Job at Michael Page (Edinburgh)

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

L3 Application Support Analyst

PMC is a specialist, independent, and highly regarded consultancy, delivering re...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

At least two years’ experience providing 2nd/3rd line application technical support in a busy team environment, ideally supporting external customers
Some experience working with database technologies with the ability to write SQL queries – understanding database terms such as a table, column, index etc.
Excellent communication skills and strong customer service ethos
Proven ability to learn new skills and pick up new technologies quickly
Analytical problem solving, with the ability to take ownership of complex technical issues through to conclusion
Any experience with Microsoft AX 2012 POS software is highly desirable

Job Responsibility

Provide primarily 3rd line support, 2nd line support, and some 1st line technical resolution on a broad range of complex client issues, working directly with clients to log, investigate, resolve & close support incidents
Ensure that the incident management system is kept up to date at all times and that clients are kept informed of work being carried out on their systems
Escalation of incidents through to Problem Management, ensuring that the incident management system and the customer are kept informed throughout
Rotational on-call support following completion of training
Creation of support documentation using PMC templates for internal use and customer use
Deliver incident resolution & support training to internal staff, suppliers, and customers as required

3rd Line Network Security Engineer

To manage and own support tickets in relation to existing customer services; To ...

Location

India , Ahmedabad

Salary:

Not provided

iConsultera

Expiration Date

Until further notice

Requirements

Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
In-depth knowledge of configuring and troubleshooting network security devices/protocols
Ability to troubleshoot and isolate faults to identify root cause and bring to resolution
Advanced knowledge of layer 2 and 3 protocols
Experience using at least one of the following firewalls: Palo Alto, FortiGate, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec, and SSL VPNs
Strong knowledge of OSPF and BGP in an ISP environment
Proficient in packet capture and interpretation
Familiarity with Cloud products such as Azure / Amazon AWS
Experience working within a Managed Service Provider Environment
Minimum Basic experience with network automation/programming such as Ansible/Python

Job Responsibility

Regular communication verbally and written with existing customers
Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
To take ownership and effectively manage support tickets for incidents, changes, and service requests
To plan and complete projects as assigned to you by the Head of 3rd Line Network Support
Documentation of customer solutions – CMDB, Visio documentation, technical summary write-up
DR/Failover Testing
To provide support and mentoring to 2nd Line engineers
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

Senior Workplace Engineer

Whitehall Resources are currently looking for a Senior Workplace Engineer. You w...

Location

United Kingdom , West Yorkshire

Salary:

Not provided

Whitehall Resources Ltd

Expiration Date

Until further notice

Requirements

Senior Modern Workplace Engineers are responsible for the design, development, implementation, ongoing support and maintenance of SPWs Microsoft 365, Azure and limited on premise infrastructure (networking, printing and meeting rooms) and associated systems.
The Senior Modern Workplace engineer will also be responsible contributing to the teams capability to provide subject matter expert services and guidance to other teams across the business and helping to mentor junior members of the IT Support team.
Interfacing with colleagues from across the business, the Senior Modern Workplace Engineer will be able to discuss technical initiatives and act as a representative for the Modern Workplace Engineering team.
Additionally, they must possess strong communication skills and the ability to assist in translating business requirements into technical solutions.
The successful candidate will possess a strong background and experience of designing, building, managing and troubleshooting infrastructure, cloud based solutions and SaaS applications whilst applying an in depth understanding of best practices and best security practices.
As well as a mix of experience and skills in the following areas: Collaboration & Unified Comms (Voice, Video, SharePoint, Email)
MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business)
Device, Application & Data Management (Intune, Windows 11 Management)
Office Engineering (Telemetry, Add On management & governance)
MS365 Security Tooling

Job Responsibility

The role focuses on the maintenance of the Microsoft 365 and Azure Infrastructure and associated systems within SPW whilst also helping the Modern Workplace Engineering team to develop and implement new features and capabilities.
Device, Application & Data Management (Intune & endpoint security, SharePoint, OneDrive and Jamf).
Collaboration & Unified Comms (Teams, PSTN in Teams, Exchange).
Office Engineering (Telemetry, Add On management & governance).
MS365 Product Suite (Previously Office 365 Including but not limited to MS Teams, Exchange Online, SharePoint Online, OneDrive for Business).
Process Automation, scripting / coding (Including but not limited to PowerShell, PowerApps, GraphAPI, Python).
Entra ID & Access Mgt.
Defender XDR (Endpoint, Office 365, Cloud Apps).
Cloud (SaaS, PaaS, IoT).
Networks (WAN, LAN and WiFi).

Senior Cloud Support Analyst

A leading UK IT services provider is seeking a Senior Cloud Support Analyst to j...

Location

United Kingdom

Salary:

45000.00 - 50000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a 3rd line or senior cloud/infrastructure support role, ideally within a Managed Service Provider (MSP) or enterprise-scale environment
Strong expertise in Microsoft Azure - AZ-104 certification (Microsoft Certified: Azure Administrator Associate) required
Solid understanding of networking, virtualisation, identity management, and security within cloud and hybrid infrastructures
Strong scripting and automation skills (PowerShell, Python, or Shell)
Familiarity with ITSM processes (ITIL certification desirable)
Excellent communication and stakeholder engagement skills, with the ability to simplify technical information for diverse audiences
A proactive, self-motivated approach with strong problem-solving skills and a drive for continuous improvement
Must be UK-based and eligible for SC Clearance (minimum of 5 years UK residency and a clean record)

Job Responsibility

Serve as a senior escalation point for complex issues within Microsoft Azure environments, supporting customer infrastructure and services
Deliver and support cloud transformation projects, including migrations, automation, and environment optimisation
Conduct proactive service reviews, identifying opportunities to enhance performance, security, and cost efficiency
Develop and maintain automation scripts using PowerShell, Python, or Shell
Collaborate with DevOps and Architecture teams to evolve cloud service offerings and best practices
Produce detailed technical documentation and manage incidents, problems, and requests through ITSM tools
Provide mentoring and guidance to 2nd line engineers, fostering technical development within the team
Participate in an on-call or shift-based support model when required

What we offer

Funded certifications
Professional development programmes
Genuine career advancement
Supportive, growth-oriented culture
Opportunities to progress into cloud consultancy, architecture, or leadership roles

Fulltime

1st Line IT Support

The primary objective of the IT 1st Line Support would be involved in all aspect...

Location

United Kingdom , Liverpool

Salary:

Not provided

MJ QUINN INTEGRATED SERVICES LTD

Expiration Date

March 05, 2026

Requirements

Experience with using and troubleshooting Outlook/Office 365 within a network environment (permissions, calendar sharing, and delegation)
Basic understanding of PC hardware set-up and configuration.
Firm knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 10/11).
Ideally, have 2 years relevant 1st line / Helpdesk support experience.
A willingness to complete training provided and paid for by MJ Quinn.
Full UK Driving License

Job Responsibility

To be a first point of coordination for IT support requests by phone and ticket.
To be responsible for providing IT support and timely ticket closures.
Responsible for own SLA/KPIs
To provide 1st line support to end users for Microsoft Office Solutions.
To provide 1st line support to end users for hardware issues.
Build and deploy end users compute devices.
To support and collaborate with other team members in the delivery of IT support services.
To support escalation of incidents / problems to 2nd. / 3rd line support.
To be fundamental in developing MJQ’s working culture, its reputation, and values.

What we offer

Free car parking
2 x death in service benefit
healthcare plan
cycle scheme & company contribution pension scheme
enhanced maternity and paternity

Fulltime

!

IT Apprentice

This is an exciting opportunity to join the world’s market leader in the highly ...

Location

United Kingdom , Manchester

Salary:

22000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Desktop: Microsoft Windows 10
Servers: Microsoft 2016 Server and above
Microsoft: Microsoft Office 2016 & Office 365
Virtualisation: VMware, VirtualBox, Microsoft Hyper-V
Excellent Communication – both written and verbal, with attention to detail
A consistent professional approach to all tasks
The ability to remain calm, confident, and knowledgeable will be critical to your success in this role
Ability to work proactively, establish good working relationships and think strategically
Excellent troubleshooting skills
Willing to share techniques and skills with peers

Job Responsibility

Provide ‘hands-on’ user desktop support through remote desktop support, e-mail, telephone & face to face
Review and resolve Helpdesk support tickets and escalate to 2nd and 3rd line Support teams
Supporting and managing Client / Server applications, assisting with systems support, including system backups
Supporting ‘Server to Desktop’ technologies e.g., Citrix XenApp/XenDesktop
Assisting IT / MIS teams in providing 1st and 2nd line support to end users

What we offer

Full training and support by our friendly team
Career accelerator with development path and 6monthly pay reviews
Luxurious office environment in a superb location
31 days holidays per year including 8 bank holidays
Reserved secure free car parking spaces available
Comprehensive benefits and discounts package
Healthcare Scheme
Company pension plan
Life Assurance
Salary Sacrifice Electric Car and Cycle2work schemes

Fulltime

3rd Line Support Engineer

We are seeking an experienced 3rd Line Engineer to join a growing Managed Servic...

Location

United Kingdom , Bath

Salary:

40000.00 - 50000.00 GBP / Year

NEXTECH GROUP

Expiration Date

Until further notice

Requirements

UK Driving License required for occasional client visits
Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
Solid expertise across Windows Server environments
Experience supporting Azure infrastructure
Strong understanding of networking fundamentals
Extensive experience with Active Directory
Ability to troubleshoot complex, multi-layered infrastructure issues
Experience working to SLAs in a customer-facing environment

Job Responsibility

Act as the final escalation point for complex 3rd line issues
Own and support virtualisation platforms (VMware / Hyper-V)
Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
Perform root cause analysis and implement permanent fixes
Manage Azure infrastructure including VMs, networking, storage, and identity
Support core services including Active Directory, DNS, DHCP, and Group Policy
Lead technical input on infrastructure projects and migrations
Mentor and provide escalation support to 1st and 2nd line engineers
Ensure systems are secure, stable, and meeting SLA requirements

What we offer

Training budget and certification support
Supportive, collaborative engineering team
Pension, holiday allowance, and additional benefits

Fulltime

IT Support - 3rd Line

Michael Page

Location:
United Kingdom , Edinburgh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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Job Description:

Job Responsibility:

Requirements:

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