IT Support - Service desk, Inetum

Inetum

Location:
Portugal, Porto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

IT Support - Service desk position in Workplace Services at Inetum, a European leader in digital services with 28,000 consultants across 19 countries

Job Responsibility:

Act as Service Quality Manager, Service Technician, Information Management Specialist, and Customer Care Consultant
Ensure training activities, quality control, and continuous improvement in Workplace Services projects
Manage the lifecycle of user equipment, from onboarding to offboarding
Define and maintain desktop policies and tools
Handle Service Desk tickets such as password resets, license assignments, and access requests
Provide Field Support by resolving on-site incidents
Participate in onboarding new clients, defining procedures, tools, and transformation processes
Identify improvement opportunities based on metrics and processes
Work closely with support teams and clients to ensure service excellence

Requirements:

Minimum of 2 years' experience in similar roles
Experience in training activities (developing plans and content, acting as trainer)
Knowledge of quality processes and continuous improvement
Proficiency in MS Office and ITSM tools (e.g., JIRA, ServiceNow, EasyVista)
Relevant certifications (e.g., ITIL, LEAN)
Technical knowledge of Windows and support tools
Proactivity and focus on continuous improvement
Ability to work with multidisciplinary teams
Strong communication skills and customer-oriented mindset
Valid driving license for national territory and availability for occasional travel

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

IT Support - Service desk