IT Supervisor

• Team Leadership: Supervise, mentor, and develop the in-house IT team, instilling a strong customer-focused culture and service-oriented team ethos
• Service Desk Management: Take operational oversight of the IT service desk, managing daily ticket flow, handling escalations, and ensuring the timely and effective resolution of technical issues company-wide
• Infrastructure Support: Maintain, troubleshoot, and provide hands-on support for the physical network infrastructure, including Wi-Fi access points & CCTV, primarily leveraging the Ubiquiti UniFi platform
• Operational Process: Oversee and manage the smooth execution of the starter/leaver process, including IT kit preparation, logistics, and vital asset management
• Executive Support: Provide focused, high-touch support for the Senior Leadership Team (SLT)
• Vendor Liaison: Serve as a key point of contact for routine coordination with IT hardware/software suppliers and network/broadband providers
• Core System Administration: Provide day-to-day administration and support for Microsoft 365 (Entra ID, SharePoint, NCE licensing), alongside managing essential patching, updates, and basic cybersecurity hygiene
• Expert Troubleshooting: Deliver expert, hands-on Windows and Android troubleshooting
• Site Visits: Conduct occasional national site visits for team meetings, IT audits, and equipment refreshes

• Minimum 3 years’ experience in a similar IT team leadership, supervisor, or senior technical role, with proven responsibility for managing or directing an IT service desk function
• Strong working knowledge of the Microsoft 365 stack (Entra ID, SharePoint, and licensing)
• Operational understanding of network protocols, Wi-Fi, VPN, and CCTV systems (direct Ubiquiti UniFi experience is a significant advantage)
• Excellent people management and communication skills suitable for a supervisory/team lead position
• Competent in asset management, patch management, and IT equipment lifecycle processes
• Relevant qualification such as CompTIA A+, ITIL Foundation, or equivalent practical experience
• Full UK driving licence and own vehicle are essential for necessary site visits

Practical experience with Microsoft Intune (including application packaging, device management, and compliance policy deployment)

• Discounted Virgin Media & O2 services
• 20 days holiday + Bank holidays
• Pension contributions
• Development & Training