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As one of the first IT hires at Lovable, you'll be part of the backbone that keeps our people productive and our office running smoothly. This is a hands-on IT role with a builder's mindset, where you'll use AI and automation to unblock our team fast.
Job Responsibility:
Serve as the first point of contact for hardware and software issues, triaging and resolving support tickets promptly
Own the full device lifecycle: procurement, automated provisioning, configuration, maintenance, and decommissioning
Actively automate repetitive support tasks using AI tools and scripting, and maintain documentation that enables team self-service
Track and manage the company's hardware inventory, ensuring consistent standards across the organization
Provide on-site IT support and work with internal and external events, including AV setup and pre-event coordination, to prevent technical issues
Partner with the Security team to protect our fleet while keeping the developer experience smooth
Requirements:
At least 2 to 4 years of experience in an IT support, sysadmin, or technical operations role at a tech company
Experience managing vendor relationships, including negotiating costs and evaluating features
Experience leading multi-stakeholder projects
Strong troubleshooting skills in macOS or Linux environments
A proactive, service-minded attitude with a track record of ownership and follow-through
Nice to have:
Experience with MDM tools (Iru/Knadji in particular) is a plus
Familiarity with professional software development tools is a plus