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IT Specialist

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360Learning

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Location:
France , Paris

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

360Learning’s IT Specialist is contributing to the internal IT Department to provide the best experience for employees. With 400 FTEs (of which 100 are in the USA), multiple 3rd party delivery partners and outsourced IT service providers to manage, the IT Specialist is key to the success of daily IT operations. Based in France, you’ll have the opportunity to work partially remotely and will partner closely with the HR and Security team. You’ll report to the IT Manager.

Job Responsibility:

  • Take ownership of internal IT support operations and deliver improvements to streamline workflows and response times
  • Act as the main operational point of contact for employee IT support
  • Monitor MDM compliance and provide employee support for device-related issues
  • Coordinate with the Hardware Managed Service Provider (MSP) to execute employee onboarding and offboarding processes
  • Ensure consistent execution of internal IT processes across all regions
  • Proactively reduce recurring support issues through process improvements and better documentation
  • Improve inventory accuracy and asset lifecycle tracking
  • Contribute to automation and workflow optimization initiatives
  • Be a key operational contributor to the management of self-hosted IT internal applications
  • Act as an IT operations point of contact during security or IT incidents
  • Contribute to the standardization, hardening, and lifecycle management of operating systems
  • Contribute to the implementation of automated support solutions

Requirements:

  • 1–3 years of experience in Internal IT, IT Support, or IT Operations
  • Strong analytical and troubleshooting skills in a support and operations context
  • Interest in scripting and automating work (Python, Bash, or REST APIs are a plus)
  • Familiarity with MDM solutions (Jamf and Intune are a plus) and endpoint environments (macOS and Windows)
  • Good understanding of operating systems and comfortable supporting OS upgrades and device compliance
  • Automation-first mindset for internal IT support
  • Experience working with remote teams and comfortable with asynchronous communication
  • Very good written communication skills and a strong sense of service
  • Fluent English (US/UK) / B2 level or equivalent (FR)
  • Enthusiasm for our working environment

Nice to have:

  • Python, Bash, or REST APIs are a plus
  • Jamf and Intune are a plus
What we offer:
  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion ERGs

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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