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MMC Group LP Logo MMC Group LP · IT - Administration

It specialist

United States, Cookeville 29.00 USD / Hour · Job Posted June 16, 2026
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Job Description

We're looking for an IT Specialist to join our team in Cookeville, TN. In this role, you'll provide hands-on and remote technical support for enterprise technology, ensuring employees have the tools they need to stay productive.

Job Responsibility

  • Troubleshoot and resolve desktop, hardware, software, and application issues
  • Provide both onsite and remote technical support to internal employees
  • Install, configure, maintain, and repair Windows workstations and peripheral devices
  • Support Microsoft Office applications and end user productivity tools
  • Configure and troubleshoot mobile devices, including iOS and Android
  • Document incidents, resolutions, and service requests using the company's ITSM platform
  • Escalate complex technical issues while maintaining ownership and communication with users
  • Support conference rooms, audiovisual equipment, and meeting technology
  • Assist with employee onboarding, equipment deployment, transfers, and offboarding activities
  • Maintain inventory of IT assets, spare equipment, and replacement parts
  • Coordinate vendor repairs and validate completed work
  • Support technology changes following company change management procedures
  • Partner with Distribution Center Operations to maintain printers, scanners, and other operational equipment during peak business periods
  • Maintain organized, safe, and professional IT workspaces

Requirements

  • Minimum 5 years of hands-on enterprise IT support experience
  • Strong experience supporting Windows desktop environments
  • Experience installing, configuring, and repairing PC hardware
  • Excellent troubleshooting skills for desktops, laptops, and peripheral devices
  • Experience supporting iOS and Android mobile devices
  • Proficiency with Microsoft Office applications
  • Outstanding customer service and communication skills
  • Strong organizational and documentation abilities
  • Ability to prioritize multiple technical issues in a fast-paced environment
  • Ability to travel locally within the assigned region (approximately 5%)

Nice to have

  • Enterprise desktop support
  • Hardware lifecycle management
  • IT asset management
  • Audio/visual and conference room technologies
  • Printer support and maintenance
  • Vendor coordination
  • Technical documentation
  • ITSM ticketing systems
  • Microsoft Windows administration
  • End user training and support

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
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