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We are looking for an IT Specialist to join our team in Ann Arbor, Michigan. This is a Contract to permanent opportunity within a non-profit organization dedicated to making a positive impact in the community. The ideal candidate will have a strong foundation in IT support and a desire to grow their expertise in systems administration, cybersecurity, and data operations. This role offers the chance to collaborate with internal teams and external providers while contributing to meaningful projects.
Job Responsibility:
Provide technical support for hardware, software, and connectivity issues, ensuring smooth operations for both onsite and remote users
Assist users with technical challenges related to online portals, fostering a seamless user experience
Document system updates and effectively communicate changes to staff
Manage onboarding and offboarding processes, including account setup, permissions, and hardware configuration
Support Microsoft 365 and Azure AD administration tasks in collaboration with external IT vendors
Maintain data integrity and ensure adherence to established protocols for system and file structures
Implement system enhancements and update internal documentation to reflect changes
Participate in cybersecurity efforts, including audits and vendor recommendations, to ensure a secure IT environment
Coordinate with external IT service providers on upgrades, maintenance, and technology needs assessments
Assist in technology procurement and inventory management to support organizational operations
Requirements:
Bachelor’s degree in information technology, computer science, or a related field
Minimum of 2 years of experience in IT support roles
Proficiency in troubleshooting and familiarity with Microsoft 365 tools
Strong communication skills with the ability to assist users with varying technical expertise
Excellent organizational skills and attention to detail, particularly in documentation
Experience working with external IT service providers
Nice to have:
Preferred knowledge of Microsoft 365 administration and Azure AD or cloud identity tools
Basic understanding of cybersecurity practices
relevant training or experience is a plus
What we offer:
medical, vision, dental, and life and disability insurance