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Contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units. Generally works under supervision and within well-established guidelines to complete routine tasks. Is responsible for performing repairs, installations, and maintenance on all property & above property-based technologies. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs.
Job Responsibility:
Provide first- and some second-level support and break-fix for multiple units
Perform repairs, installations, and maintenance on all property & above property-based technologies
Follow Marriott guidelines in the form of ISMs and SOPs
Report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information
Protect company assets
Address guests’ service needs
Assist other employees
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Develop and maintain positive working relationships with others
Support team to reach common goals
Ensure adherence to quality expectations/standards
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
Stand, sit, or walk for extended periods of time
Enter and locate information using computers/ Point of Sale (POS) systems
Move up and down stairs/ramps
Perform other reasonable job duties as requested by Supervisors
Requirements:
University or college degree or equivalent work experience