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IT Specialist position at JW Marriott Marquis Hotel Dubai. Follow company policies, protect assets, address guest service needs, and maintain positive working relationships. Troubleshoot and resolve technical problems with software, systems, internet, hardware, and peripherals. Maintain inventory, networks, servers, and perform backups. Provide end-user support, manage accounts, install/config workstations, and ensure security of PII.
Job Responsibility:
Follow all company policies and procedures
protect company assets
Address guests’ service needs
Exchange information with other employees using electronic devices
Develop and maintain positive working relationships with others
Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment
Refer major problems or defective products to vendors/technicians
Respond to program error messages by finding and correcting problems or terminating the program
Enter commands and activate controls on computer and peripheral equipment
Inspect, test, and diagnose computer equipment and systems
Maintain inventory of all technology devices
Maintain computer networks, support server system(s), and supporting software
Provide network communications support
Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity
Perform system backups
Provide end-user support
Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use
Install, configure, and modify workstations
Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Secure all backup tapes and computer/telephone rooms
Educate users regarding procedures for securing Personal Identifiable Information (PII)
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors