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IT Specialist

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Four Seasons

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Location:
United Kingdom , Hook, Hampshire

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you passionate about harnessing technology and data to transform the way organisations operate? We are looking for a Technology Innovation and Data Technician to join our team and play a pivotal role in driving digital innovation. This position is ideal for someone who thrives on problem solving, enjoys working with emerging technologies, and wants to make a tangible impact on business performance. You will be at the forefront of our digital transformation journey. Designing, implementing, and supporting solutions that improve efficiency, enhance data-driven decision-making, and future-proof our operations.

Job Responsibility:

  • Maintain professional and collaborative relationships with all departments and the Home Office
  • Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements
  • Ensure critical systems—including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale—are operational 24/7
  • Provide systems administration support, including user account management, configuration, troubleshooting, and documentation
  • Assist with server infrastructure management, performance monitoring, OS upgrades, and issue resolution
  • Support additional property systems such as back office, sales & catering, and HR applications
  • Diagnose and resolve service outages, manage virus protection, and maintain system security
  • Promote and uphold Four Seasons core technology standards across all systems
  • Coordinate technology-related projects, new acquisitions, and corporate-driven implementations
  • Maintain and support desktop operating systems and applications, including patch management
  • Provide direct technical support for guests, function rooms, and conference services
  • Administer communication tools such as Lotus Notes, VPN connections, and other platforms
  • Assist with system backup and recovery processes to ensure data integrity
  • Manage relationships with third-party vendors and ensure timely resolution of technical issues
  • Participate in 24/7 support coverage for mission-critical systems

Requirements:

  • Strong technical knowledge of IT systems, networking, and server infrastructure
  • Proficiency in troubleshooting hardware, software, and connectivity issues
  • Experience with property management systems, POS systems, and hospitality technology platforms
  • Familiarity with desktop operating systems, patch management, and security protocols
  • Excellent interpersonal and communication skills to engage with guests and staff at all levels
  • Ability to work under pressure, prioritize tasks, and deliver high-quality service
  • A proactive approach to problem-solving and continuous improvement
  • Flexibility to provide 24/7 support for critical systems when required
  • Previous experience in hospitality IT or a similar technical support role is highly desirable
What we offer:
  • Excellent Training & Career development opportunities
  • Hotel Service Charge
  • Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service
  • Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day
  • Shuttle bus service from the hotel between Fleet & Church Crookham
  • Holiday entitlement increases with years of service up to 33 days off
  • Bupa dental plan available after 6 months of service
  • Opportunities to build a successful career with global potential
  • Free uniform dry cleaning available
  • Annual themed employee party and many social, charitable & sporting events throughout the year
  • Access to Wagestream - salary advance benefit
  • Employee recognition programmes

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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