IT Specialist

• End-User Support & Provisioning: Execute the end-to-end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum’s standards
• Tier 1 & 2 Troubleshooting: Act as the first point of contact for diagnosing and resolving hardware and software issues
• Meeting Room Technology: Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures
• System & Network Maintenance: Regularly monitor system and network performance tools
• troubleshoot connectivity issues and escalate complex outages to the Senior IT Administrator when necessary
• Inventory & Procurement Coordination: Maintain an accurate inventory of all IT assets
• track hardware lifecycles and assist in the procurement process for new equipment and software licenses
• Documentation: Maintain a strict 'document everything' policy, ensuring every system change or upgrade
• Identity & Access Management (IAM): Administer user accounts and profiles across various platforms
• handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews
• Security & Documentation Support: Assist in day-to-day security operations by applying patches and system hardening guidelines
• maintain clear, up-to-date documentation for IT processes
• Compliance Adherence: Support IT audits by gathering necessary logs and data
• ensure all local workstations and user activities align with established IT policies and regulatory requirements

• Bachelor's degree in Information Technology or a related field
• At least 2-3 years of hands-on experience in an IT support role
• Deep understanding of IT principles, standards, and best practices
• Sharp analytical and problem-solving skills to tackle IT challenges
• Team player with the ability to collaborate across departments
• Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders
• Capacity to effectively prioritise and oversee multiple projects concurrently

Bonus points for industry-recognized certifications

• Own part of the company you're helping grow through stock options
• Private health insurance
• Annual training budget
• Plum Premium for free
• Competitive referral scheme
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days to give you flexibility to work your way
• 2 weeks sabbatical after 4 years to take the break you deserve
• Enhanced parental leave
• 1 paid volunteering day annually
• Annual team trip to a surprise destination!
• A fun, inclusive company culture