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The IT Specialist will be responsible for ensuring the seamless operation of the company's IT infrastructure, managing user support requests, and playing an active role in daily IT operations.
Job Responsibility:
Track and resolve user support requests through the IT service management platform
Perform installation, configuration, and maintenance of Windows, macOS, and Linux client devices
Conduct basic troubleshooting for endpoint and network-related issues
Complete IT processes for new employee onboarding and offboarding
Maintain IT equipment (printers, handheld terminals, barcode scanners) at warehouse locations
Keep IT documentation up to date
Requirements:
Bachelor's degree in Computer Engineering, Information Systems, or related field
Minimum 2 years of IT support experience
Proficiency in Windows, macOS, and Linux operating systems
Knowledge of basic network protocols (TCP/IP, DNS, DHCP)
Strong communication and problem-solving skills
Ability to visit multiple sites (Dilovası - Tuzla FCs) as required, actively engaging with different locations to understand operations, identify improvement opportunities, and contribute to on-site processes