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Four Seasons Hotel Tunis is looking for a skilled and service-oriented IT Specialist to support the daily operations of all technology systems across the property. This role is focused on hands-on technical support and system reliability, ensuring that all hotel systems operate efficiently to deliver a seamless guest and employee experience in a luxury hospitality environment. A strong understanding of hospitality operations is essential to succeed in this role.
Job Responsibility
Support the operation, maintenance, and troubleshooting of all IT systems, including data, voice, and hotel applications
Ensure the continuous availability of critical hotel systems, such as Property Management System (PMS)
Front Office systems
Call Accounting
HSIA (High-Speed Internet Access)
PABX / telephony
Food & Beverage POS
Provide timely technical support to all departments to minimize down time and ensure smooth operations
Assist in system upgrades, installations, and routine maintenance activities
Monitor system performance and escalate issues when required
Maintain IT documentation, procedures, and user guides
Ensure compliance with IT security standards and corporate policies
Work closely with all hotel departments and corporate IT teams to support operational needs
Participate in support coverage as required for 24/7 hotel operations
Requirements
Hospitality background is required (hotel or resort experience preferred)
Experience in IT support, helpdesk, or system administration
Familiarity with hospitality systems (PMS, POS, networking, telephony) is a strong advantage
Solid technical skills in Microsoft Windows and macOS
Network infrastructure and troubleshooting (Cisco and Ruckus environments preferred)
Certifications (Microsoft, Cisco, Ruckus, or similar) are an advantage
Strong problem-solving skills and the ability to work in a fast-paced environment
What we offer
Competitive salary and benefits
Training and development opportunities
Complimentary stays at other Four Seasons properties