IT Specialist

• Provide IT onboarding and day-to-day technical support for end users via onsite and remote channels
• Troubleshoot and resolve IT incidents, service requests, and technical issues
• Support meeting rooms, events, and collaboration technologies
• Maintain communication with users regarding IT services, updates, and best practices
• Administer user accounts, access rights, and permissions
• Maintain accurate inventory and lifecycle management of IT assets (devices, peripherals, mobile equipment)
• Oversee local network and office IT infrastructure in line with organizational standards
• Manage office technology including printers, conferencing systems, and shared devices
• Support deployment of corporate IT solutions and local technology initiatives
• Coordinate with external vendors and partners for support, procurement, and implementations

• Formal education in Information Technology or equivalent practical experience (approximately 3+ years)
• Strong communication skills with the ability to interact effectively with diverse users
• Hands-on knowledge of desktop operating systems, productivity software, directory services, email systems, mobile device management, networking, and security fundamentals
• Analytical mindset with strong problem-solving capabilities
• Experience with IT service management frameworks and ticketing systems (e.g., ITIL-based tools) is advantageous
• Self-motivated, team-oriented, and adaptable with a hands-on approach
• Professional proficiency in both Japanese and English (spoken and written)

Experience with IT service management frameworks and ticketing systems (e.g., ITIL-based tools)

• Health insurance
• Employee pension insurance
• Employment insurance
• Bonus available