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IT Specialist

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Four Seasons

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Location:
United States of America , Los Angeles

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

34.91 USD / Hour
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Job Description:

We are seeking an experienced Information Technology applicant who has worked in a luxury hotel/environment preferred. Applicants must have three years’ experience or more. The IT specialist will be responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. Also ensures the server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc.).

Job Responsibility:

  • Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
  • Assist with establishing and maintaining user procedures and hardware familiarization for all systems
  • Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
  • Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
  • Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
  • Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
  • Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
  • Assist in the coordination of new acquisitions and major projects as required
  • Participate in property-level, corporate-initiated technology implementations as required
  • Good knowledge and support for Desktop OS and applications including patches
  • Provide direct guest support and quality support to function rooms and conference services
  • Assist with administration of Lotus Notes, connection to global VPN and other communication tools
  • Assist in the process of systems backup and recovery procedures
  • Assist in management of third party vendors
  • Assist with providing 24 / 7 support for mission critical systems
  • Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
  • Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT

Requirements:

  • Minimum one year experience or related work
  • Good communication and written skills
  • Excellent interpersonal and communication skills, both in person and by telephone
  • Ability to learn multiple computer software and accurately input information into the systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to prioritize, organize and follow up
  • Previous hotel front desk and or reservations hospitality experience is strongly preferred
  • Must be available to work weekends, days, evenings and holidays

Nice to have:

  • Previous hotel front desk and or reservations hospitality experience is strongly preferred
  • Worked in a luxury hotel/environment preferred
What we offer:
  • Medical/Dental/Vision
  • 401K Retirement Savings Plan
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Life Insurance
  • Free On-Site Parking
  • Training Program, Tuition Reimbursement
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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