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IT Specialist

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Legends Global

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

21.00 - 24.00 USD / Hour
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Job Description:

This role will be based at the Yankees Stadium in the Bronx, New York, where Legends provides Retail and Food & Beverage services. In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers, and related equipment. Tasks may include end user support, performing PC maintenance, POS maintenance, upgrades, and configurations.

Job Responsibility:

  • Provide level one and two POS (Point-of-Sale) support for all system problems and escalate when necessary to Venue Technology Supervisor
  • Conduct stadium walk-through to ensure all systems are operational prior to and during all events
  • Diagnosis of software, firmware & hardware issues and execution of solutions
  • Replacement of defective hardware before, during and after events
  • Back-office systems support
  • Maintain constant communication to effectively log daily issues and remedial actions taken
  • Maintain a thorough knowledge of the organization and adhere to all standards and practices
  • Initiate and implement improvements to areas of responsibility
  • Assists with regular preventative maintenance and cleaning
  • Assists with inventory and asset management
  • Perform other duties as assigned by Venue Technology Supervisor

Requirements:

  • Associate’s degree or equivalent combination of education and related experience and/or training
  • Experience with POS systems, preferably Skytab Venue, Retailcloud, & MyVenue
  • Excellent interpersonal, written, and oral communication skills required
  • Must be detail oriented, organized, and responsible
  • Strong customer service and presentation skills
  • Able to analyze user needs, problem-solve and reach acceptable solutions
  • Able to perform effectively with supervision, either independently or as a team member
  • Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications
  • Working knowledge of network troubleshooting including TCP/IP, VLAN’s, and wireless
  • Experience working with managed service providers
  • Able to maintain confidentiality of information and systems
  • Knowledge of security, compliance requirements and practices
  • Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day
  • Ability to lift up to 10-30 pounds, occasionally 50 pounds
  • Must be available and willing to work a non-standard work schedule including weekends and holidays as are necessary or desirable to meet the business needs

Nice to have:

  • Associated Degree in a technology related field preferred
  • CompTIA A+ or Network+ certification desired
  • 2+ years of working with and supporting a POS system
  • 2+ years of Service Desk support
  • 2+ years of working with and supporting TCP/IP networks and performing wireless support
  • 2+ years of hands-on experience using Windows 10/11 Professional operating systems
  • 2+ years of Microsoft Office and/or other packaged applications required
  • 2+ years of working with and supporting Samsung or Apple tablets
  • 2+ years of working with and supporting audio/video equipment

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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