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Assisted Lives Worcester Logo Assisted Lives Worcester · IT - Administration

IT Specialist / Systems and Automation Officer

United Kingdom, Bradford · Job Posted January 31, 2026
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Job Description

We are seeking a proactive and versatile IT Specialist to manage, support, and improve our technology systems across the organisation. This role is ideal for someone with strong hands-on experience in Microsoft 365, Excel automation, and general IT infrastructure who enjoys working in a dynamic small-business environment. You will be responsible for ensuring smooth day-to-day IT operations, developing efficient data and automation solutions, supporting staff with technical issues, and driving continuous improvement in digital processes.

Job Responsibility

  • Provide technical support for all IT hardware, software, and network issues
  • Install, configure, and maintain PCs, printers, and mobile devices
  • Manage user accounts, permissions, and security across Microsoft 365 and Azure AD
  • Monitor system performance, backups, and updates to ensure data integrity and uptime
  • Liaise with external IT vendors and service providers when necessary
  • Develop and maintain automated solutions using Excel (VBA, Power Query, Power Automate)
  • Create and maintain dashboards and reports using Power BI and SharePoint Lists
  • Automate repetitive administrative and reporting tasks to improve efficiency
  • Support integration between Microsoft applications (Planner, To Do, Lists, Teams, Power Automate, etc.)
  • Design and manage databases, spreadsheets, and reporting systems for business operations
  • Collect, analyse, and present data for management decision-making
  • Ensure data protection compliance and implement cybersecurity best practices
  • Provide staff training and user support on Microsoft tools and other business systems
  • Maintain an inventory of IT assets and licenses
  • Troubleshoot network connectivity, email, and cloud service issues
  • Ensure compliance with company IT policies and security standards

Requirements

  • Proven experience in a similar “all-rounder” IT support or systems role
  • Strong knowledge of Microsoft 365 environment (SharePoint, Teams, Power BI, Power Automate, Planner, OneDrive)
  • Advanced Excel skills including formulas, macros, VBA, and data modelling
  • Working knowledge of networking, hardware setup, and basic server administration
  • Experience with cloud automation and workflow integration
  • Excellent problem-solving, communication, and organisational skills
  • Ability to work independently and manage multiple priorities in a small team setting

Nice to have

  • Microsoft Certified: Modern Desktop Administrator / Power Platform Fundamentals (preferred but not essential)
  • Experience with PowerShell scripting
  • Knowledge of data privacy and security compliance (e.g., GDPR)

What we offer

  • Flexible working arrangements
  • Opportunity to shape and modernise IT systems within a growing business
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