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Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations
Job Responsibility
Learning the full Opus IT product portfolio
Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions
Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated
Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner
Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions
Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations
Requirements
Min 3 years experience in the IT industry as a delivery engineer
Microsoft certified in M365 and Azure ecosystem
Experience with Acronis, Microsoft Defender, Mimecast and N-able
Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V)
Low-Level Data Networking design experience (LAN/WAN)
Experience with data networking security (ACL, firewall rules)
Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments
Experience of escalating to manufacturers when required, working closely with them until successful resolution
Able to demonstrate focused customer care skills, both on site and remotely
Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries
Active listening skills are critical to accurately understand requirements and respond effectively to queries
Ability to work well in teams and an organised self-starter
Aligned with the Opus core values
What we offer
A comprehensive Private Healthcare and Cash Plan
Pension and life insurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)