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It Solutions Support Consultant

United Kingdom, Reigate 47000.00 - 52000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Solution Design team The Solutions Support Consultant will support the Sales function by designing and positioning technical solutions that meet customer requirements, with a primary focus on Managed Service Provider (MSP) offerings. The role is largely desk-based and involves working closely with Account Managers, senior Solution Consultants, and technical teams to develop high-quality, commercially viable solutions leveraging Microsoft 365, Azure, and complementary platforms. Additionally, you will be responsible for: • Learning the full Opus IT product portfolio • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations

Job Responsibility

  • Learning the full Opus IT product portfolio
  • Supporting Account Managers with proposals, solution overviews, high-level designs, and related documentation that effectively communicates customer requirements and recommended solutions
  • Preparing the technical detail for customer meetings, presentations, and bids, ensuring all aspects and methods are clearly articulated
  • Supporting customer engagements, including meetings, workshops, and solution presentations, presenting ideas in a structured and professional manner
  • Building positive relationships with customers, sales teams, and internal technical stakeholders is key to developing effective and cohesive solutions
  • Keeping up to date with manufacturer and supplier updates and holding necessary targeted agreed accreditations

Requirements

  • Min 3 years experience in the IT industry as a delivery engineer
  • Microsoft certified in M365 and Azure ecosystem
  • Experience with Acronis, Microsoft Defender, Mimecast and N-able
  • Knowledge of Cloud computing solutions (Azure, VMWare, Hyper-V)
  • Low-Level Data Networking design experience (LAN/WAN)
  • Experience with data networking security (ACL, firewall rules)
  • Some experience in a Presales / Consultant role, designing solutions and scoping support for M365 environments
  • Experience of escalating to manufacturers when required, working closely with them until successful resolution
  • Able to demonstrate focused customer care skills, both on site and remotely
  • Strong written skills are essential for producing clear, concise, and high-quality documentation, including proposals and solution summaries
  • Active listening skills are critical to accurately understand requirements and respond effectively to queries
  • Ability to work well in teams and an organised self-starter
  • Aligned with the Opus core values

What we offer

  • A comprehensive Private Healthcare and Cash Plan
  • Pension and life insurance
  • Entry to the £3,000 quarterly Dreamball draw
  • Personalised training and development pathways
  • Regular fully funded companywide events
  • Monthly ‘outstanding performer’ accolades
  • Enriching paid volunteering days
  • A rewarding Refer a friend scheme (£1,000)
  • The flexibility to adjust your holiday allowance (25 days pa)
  • Complimentary daily breakfasts in the office

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