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IT Solutions Delivery Lead, R&D Operations

United States, San Rafael 112000.00 - 154000.00 USD / Year · Job Posted December 26, 2025
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Job Description

The IT Solutions Delivery Lead, R&D Operations role is critical to ensuring successful development and delivery of Information Technology strategies which emphasize the IT organization’s leadership role in “managing information technology” which includes System Ownership for the R&D organization’s systems which allow the business to focus on what they are best at. The position will maintain full time engagement to the R&D department and continually capture and examine the unique needs and concerns of the business to manage the standard support practices and procedures for identifying, scoping, developing, testing, and releasing/publishing R&D business systems. The position will provide system support, maintenance, licensing, data management and project delivery for the life of their systems. Will be an integral part of the global R&D IT Solution Delivery and Support team, with responsibility for developing, maintaining, monitoring, and supporting an industry specific set of R&D Operations systems.

Job Responsibility

  • System Ownership: Technical ownership of SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI, etc.
  • Lifecycle Management of applications
  • Financial responsibility of all system operational expenses
  • Manage Software Vendors to ensure SLAs are met
  • Manage Licensing including budgeting and growth forecasting
  • Facilitate Application Steering Committees
  • Participate in change control boards and design review committees
  • Bridge the gap between business needs and technology constraints
  • Project Delivery: Support new application and system deployment projects
  • Participate as subject matter expert (and in some cases lead) projects
  • Develop and implement technical strategies for various validated/qualified computer systems
  • Partner with the business team to implement next-gen applications and upgrade existing applications
  • Develop Solution Options based on user requirements
  • Champion internal IT standards and best practices
  • Provide analytical support for multiple complex projects
  • Organize technical requirements gathering and solution design sessions
  • Developing support plan and ensuring smooth turnover of operations
  • System Administration: Responsible for managing, administering, configuring, and maintaining business application operations
  • Manage Vendors and Service Providers
  • Provide technical guidance to peers, contingent staff, and support vendors
  • Communicate system outages, changes, and overall status to key business stakeholders
  • Maintains systems under department control in qualified state
  • Develop and administer system procedures for installation, monitoring, performance utilization, upgrades, backups, recovery, and overall operations in a validated environment
  • Develops and maintains reports, scorecards, and tools
  • Provide tier 3 developer support for your systems
  • Prioritize and support R&D related incident/service tickets
  • Continuous improvement of support processes
  • Track, prioritize, and fulfill all system enhancement requests
  • Plan, build, deploy, secure, integrate, and support application solutions for R&D
  • Work schedule may include ‘out of normal’ work hours for IT support & maintenance

Requirements

  • Bachelor of Science or greater in Computer Science, Business Administration, Information Technology, Biology, Chemistry or a related technical field or significant experience in supporting research systems in the pharmaceutical industry
  • Minimum of 5 years’ experience in technical or business analyst role with a focus on R&D functional systems and/or Information Technology
  • Experience in computer database management, programming, or software development familiar with developing Power Apps and Power Automate
  • Experience with Pharma/BioTech R&D systems such as SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI, etc.
  • Data analysis expertise familiar with database technologies such as SQL, Oracle, Excel, Power BI, etc.
  • Delivering mid-to-large size projects with teams of 5 to 15 members on time and within budget
  • Have a general knowledge of the underlying scientific principles applied to the development and manufacture of biopharmaceuticals

What we offer

  • Discretionary annual bonus
  • Discretionary stock-based long-term incentives
  • Paid time off
  • Company-sponsored medical, dental, vision, and life insurance plans

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