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The IT Solutions Delivery Lead, R&D Operations role is critical to ensuring successful development and delivery of Information Technology strategies which emphasize the IT organization’s leadership role in “managing information technology” which includes System Ownership for the R&D organization’s systems which allow the business to focus on what they are best at. The position will maintain full time engagement to the R&D department and continually capture and examine the unique needs and concerns of the business to manage the standard support practices and procedures for identifying, scoping, developing, testing, and releasing/publishing R&D business systems. The position will provide system support, maintenance, licensing, data management and project delivery for the life of their systems. Will be an integral part of the global R&D IT Solution Delivery and Support team, with responsibility for developing, maintaining, monitoring, and supporting an industry specific set of R&D Operations systems.
Job Responsibility:
System Ownership: Technical ownership of SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI, etc.
Lifecycle Management of applications
Financial responsibility of all system operational expenses
Manage Software Vendors to ensure SLAs are met
Manage Licensing including budgeting and growth forecasting
Facilitate Application Steering Committees
Participate in change control boards and design review committees
Bridge the gap between business needs and technology constraints
Project Delivery: Support new application and system deployment projects
Participate as subject matter expert (and in some cases lead) projects
Develop and implement technical strategies for various validated/qualified computer systems
Partner with the business team to implement next-gen applications and upgrade existing applications
Develop Solution Options based on user requirements
Champion internal IT standards and best practices
Provide analytical support for multiple complex projects
Organize technical requirements gathering and solution design sessions
Developing support plan and ensuring smooth turnover of operations
System Administration: Responsible for managing, administering, configuring, and maintaining business application operations
Manage Vendors and Service Providers
Provide technical guidance to peers, contingent staff, and support vendors
Communicate system outages, changes, and overall status to key business stakeholders
Maintains systems under department control in qualified state
Develop and administer system procedures for installation, monitoring, performance utilization, upgrades, backups, recovery, and overall operations in a validated environment
Develops and maintains reports, scorecards, and tools
Provide tier 3 developer support for your systems
Prioritize and support R&D related incident/service tickets
Continuous improvement of support processes
Track, prioritize, and fulfill all system enhancement requests
Plan, build, deploy, secure, integrate, and support application solutions for R&D
Work schedule may include ‘out of normal’ work hours for IT support & maintenance
Requirements:
Bachelor of Science or greater in Computer Science, Business Administration, Information Technology, Biology, Chemistry or a related technical field or significant experience in supporting research systems in the pharmaceutical industry
Minimum of 5 years’ experience in technical or business analyst role with a focus on R&D functional systems and/or Information Technology
Experience in computer database management, programming, or software development familiar with developing Power Apps and Power Automate
Experience with Pharma/BioTech R&D systems such as SAS 9.4, SAS Viya, R-Studio, Phoenix WinNonLin, PumasAI, etc.
Data analysis expertise familiar with database technologies such as SQL, Oracle, Excel, Power BI, etc.
Delivering mid-to-large size projects with teams of 5 to 15 members on time and within budget
Have a general knowledge of the underlying scientific principles applied to the development and manufacture of biopharmaceuticals
What we offer:
Discretionary annual bonus
Discretionary stock-based long-term incentives
Paid time off
Company-sponsored medical, dental, vision, and life insurance plans
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