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At DoorDash, our mission is to empower local economies by providing innovative technology solutions that make it easier for customers, merchants, and Dashers to connect. We are seeking a Senior Software Asset Manager to join our Global IT team and help drive our software asset management (SAM) initiatives worldwide. We are seeking an experienced and detail-oriented IT Software Asset Manager to oversee the lifecycle management, optimization, governance, and operational support of enterprise SaaS and AI software platforms. This role will be responsible for managing software licensing, vendor relationships, access governance, cost optimization, and renewal support across a rapidly evolving software ecosystem. The ideal candidate combines strong operational execution with analytical and vendor management skills and has hands-on experience with SaaS administration, software asset management (SAM), identity/access management tools, and enterprise procurement processes. This role partners closely with IT, Security, Procurement/Sourcing, Finance, Legal, and business stakeholders to ensure software investments are compliant, optimized, and aligned with company objectives.
Job Responsibility
Manage the full lifecycle of enterprise SaaS and AI software assets, including procurement support, provisioning, renewals, optimization, and retirement
Administer and maintain software licensing across multiple enterprise platforms and vendors
Run and analyze license utilization reports from vendor portals and internal systems to identify underutilized or unused licenses
Reconcile purchased licenses against assigned and consumed licenses to ensure compliance and cost efficiency
Assign, transfer, and revoke software licenses based on user access requirements and organizational policies
Maintain accurate software entitlement, usage, and renewal records
Monitor software usage trends and provide recommendations for optimization and standardization
Help evaluate AI software consumption models, usage metrics, and licensing impacts
Utilize Okta, ConductorOne, and related identity governance/access management tools to review and manage software access groups and entitlements
Work closely with Strategic Sourcing, Procurement, Legal, and Finance teams on software renewals and contract negotiations
Assist in evaluating vendor proposals, renewal terms, pricing structures, and true-up requirements
Maintain relationships with software vendors and escalate operational or licensing issues when needed
Develop reporting and dashboards related to software inventory, utilization, renewals, and savings opportunities
Track and communicate realized cost savings and optimization initiatives
Participate in software audits and compliance reviews as needed
Assist with software consolidation efforts during acquisitions by combining overlapping platforms and rolling multiple contracts into unified enterprise agreements
Requirements
Bachelor's degree in Finance, Accounting, Business Administration, Information Technology, or a related field
5+ years of experience in Software Asset Management or IT Asset Management, with a focus in finance
Deep knowledge of SaaS software licensing models and agreements, including those for major vendors such as Microsoft, Adobe, Github, AI Tools and SaaS providers
Proven experience managing vendor relationships and negotiating contracts
Excellent analytical, problem-solving, and organizational skills
Exceptional communication skills with the ability to collaborate effectively across diverse teams
Proficiency in PowerPoint, Google Suite, OKTA or other related tools
Ability to work independently and as part of a team in a fast-paced environment
Advanced customer service and stakeholder management skills
Detail oriented, problem solver & resourceful
Nice to have
Experience managing AI software platforms and AI-related licensing models
Familiarity with SAM/ITAM tools such as ServiceNow SAM Pro, Zylo, Torii, Flexera, or similar platforms
Understanding of software compliance and audit management practices
Experience supporting enterprise-scale software environments in a fast-paced organization
ITIL, CSAM, or related certifications are a plus
What we offer
401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
mental health program
flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles