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ICEYE Logo ICEYE · IT - Administration

IT Site Engineer

Greece, Athens · Job Posted February 14, 2026
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Job Description

To provide critical, hands-on IT support for our global manufacturing sites, ensuring operational continuity and team productivity. As the primary on-site IT presence for our new and growing manufacturing facilities, you will be responsible for ensuring the reliability of all local IT systems—from office workstations and meeting rooms to the crucial network and computing infrastructure on the manufacturing floor. You will be an experienced IT engineer, capable of independently handling a wide variety of technical challenges. As a key member of the global IT team, you will blend dedicated local support with broader operational responsibilities, contributing to the resolution of IT issues for our worldwide staff via our central IT Service Desk.

Job Responsibility

  • Ensure Rapid On-site Support: Take ownership for all local IT issues, including hardware, software, OS problems (Windows, macOS, Linux), printers, and meeting room systems
  • Maintain Manufacturing Uptime: Proactively support and troubleshoot manufacturing-specific IT systems, including Linux-based computers and local network infrastructure, to minimize operational downtime
  • Contribute to Global Operations: Effectively manage and resolve a share of global IT support requests via the central Jira Service Desk (ISD) board, contributing to the wider team's goals
  • Manage Local Access: Securely and efficiently handle user access and permissions management for local operations, particularly using Okta
  • Develop Site Documentation: Create and maintain clear documentation for local site IT procedures, network configurations, and common issue resolutions

Requirements

  • Proven experience in a hands-on IT support, field engineer, or systems administrator role
  • Strong troubleshooting skills across multiple operating systems, specifically Windows, macOS, and Linux
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, switching, patching) and experience troubleshooting network connectivity issues
  • Demonstrable experience supporting standard office IT equipment (laptops, printers, AV/meeting room technology) and business applications
  • Familiarity with identity and access management (IAM) platforms
  • specific experience with Okta is highly desirable
  • Experience in supporting collaboration solutions like Google Workspace or M365
  • Experience working with an IT Service Desk ticketing system, preferably Jira Service Management
  • Ability to work independently, manage competing priorities, and communicate technical concepts clearly to non-technical users
  • Candidates must be eligible to obtain and maintain a national security clearance within the country of employment

Nice to have

  • Familiarity with tools like Omnissa Workspace One or Jamf is a plus
  • Foundational knowledge of enterprise networking (Palo Alto, Cisco, Juniper) and network troubleshooting

What we offer

  • Time for self-development, research, training, conferences, or certification schemes
  • Health insurance
  • Creative, inspiring and collaborative office
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