It Services Technical Manager Job at Randstad (Petaling Jaya)

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...

Location

United States , Alpharetta

Salary:

35.00 - 40.25 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Pursuing 3rd Year of Bachelors Degree - typically a technical degree specialization (Computer science, project management or related field)
Articulate in excellent written and verbal communication skills
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, e-support, e-chat, or similar
Familiarity with computer technology

Job Responsibility

Working from a standard protocol and utilizing documented processes to respond to customer issues
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Begin to proactively assist customers to avoid or reduce problem occurrence

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...

Location

United States , Alpharetta

Salary:

35.00 - 40.25 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School Degree
3rd Year of University completed--typically a technical degree specialization (Computer science, project management or related field)
Articulate in excellent written and verbal communication skills
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI)
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, e-support, e-chat, or similar
Familiarity with computer technology

Job Responsibility

Working from a standard protocol and utilizing documented processes to respond to customer issues
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Begin to proactively assist customers to avoid or reduce problem occurrence

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Technical Services Manager

Equipment Tech. Manager, Asst. Production Manager, Building and grounds Maintena...

Location

Salary:

Not provided

TC Delivers

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED)
a minimum 5 years experience working on mailing equipment
Ability to comprehend, speak, read and write the English language
Ability to interpret documents such as safety rules, operating and maintenance instructions, and technical manuals
Ability to write routine reports and correspondence
Ability to effectively present information and respond to questions from vendors, managers, and other employees of the organization
Some basic mathematics skills required
Some basic mechanical skills required

Job Responsibility

Maintain all Presort and lettershop equipment
Perform a schedule preventive maintenance of all equipment
Ordering of parts and maintaining a supply of spare parts for all equipment
Assist in the day to day operations of presort and lettershop
Attend weekly Managers Meetings
Recommendation for equipment enhancements
Review the presort schemes on a monthly basis
Assist in the training of employees to operate the various equipment
Oversee the building maintenance
Responsible for the quality of barcodes produced on the MLOCR

Technical Services Senior Manager

Technical Services Senior Manager position in the M Circular Metals Division, re...

Location

Greece , Thessaloniki

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

7+ years of experience in engineering, technical services, or industrial project management within heavy industry or metallurgy
Proven leadership in managing large-scale investment projects and multidisciplinary teams
Strong background in plant operations, maintenance, and industrial automation
Degree in Engineering or a related technical field
Proficiency in engineering software, industrial IT systems, and project management tools
Fluency in Greek and English

Job Responsibility

Leading the execution of engineering, procurement, construction, and maintenance for current and future Circular Metals plants
Developing and implementing strategies for industrial IT systems aligned with plant operations, ensuring cybersecurity and data integrity
Managing technical investments and ensuring alignment with strategic and operational goals
Overseeing contractor engagement and performance across projects and services
Negotiate multi-year contracts and ensure compliance with safety, budget, and operational standards
Embedding maintenance best practices to enhance asset reliability and reduce downtime
Ensuring compliance with HSE standards and fostering a culture of safety and environmental responsibility
Support the development of technical specifications and documentation for new projects
Coordinate with cross-functional teams to ensure seamless integration of technical services
Monitor and report on key performance indicators related to technical operations

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan
Company car
Fuel allowance
Performance bonus

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime

Technical Services Manager

Our client, a highly respected and rapidly growing business within the food manu...

Location

United Kingdom

Salary:

40000.00 - 50000.00 GBP / Year

Zest Food Jobs

Expiration Date

Until further notice

Requirements

Proven experience in a managerial role within a technical or quality function
Strong leadership skills with the ability to motivate and develop a team
Excellent knowledge of BRC, HACCP, and retailer standards
Previous experience managing and leading audits (internal, external, and customer)
Experience working directly with retail customers and managing retailer specifications
Excellent communication and organisational skills, with strong attention to detail

Job Responsibility

Manage, maintain, and continuously improve the site Quality Management System, ensuring all documentation and procedures are up to date
Oversee the supplier approval system, ensuring all suppliers are properly assessed and approved
Deputise for the Technical Manager when required, providing leadership and continuity within the department
Lead and develop the Technical Services team, promoting a culture of quality, improvement, and accountability
Manage internal and external audit schedules and support the business through third-party and customer audits
Ensure all products are fully compliant with customer, legal, and industry standards
Drive continuous improvement across technical and quality functions

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

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It Services Technical Manager

Job Description

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Requirements

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