IT Services Lead

• Act as the primary IT contact for Japan and oversee IT operations in China
• Manage IT infrastructure, service desk operations, and onsite support
• Lead end-user device lifecycle management ensuring security, compliance, and cost efficiency
• Oversee vendor contracts, driving service quality and cost optimization
• Promote digital tool adoption and enhance user experience
• Ensure cybersecurity compliance, aligning with global IT policies

• 5+ years of experience in IT operations and project management in an international setting
• Strong knowledge of IT infrastructure and workplace technologies
• Experience managing budgets and optimizing IT service delivery costs
• Fluency in Japanese (mandatory) and English (mandatory)
• Chinese skills are a plus
• ITIL, PMP, or similar IT service management certification preferred
• Excellent communication, problem-solving, and customer service skills

Chinese skills

• Health insurance
• Employee pension insurance
• Employment insurance
• Sundays off
• Saturdays off
• National holidays off