It Services Lead

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people! Interested in joining our smart, fun, and talented team? Our Enterprise IT team plays a critical role in keeping our global workforce connected, secure, and productive. We are building a proactive, customer-first IT organisation, and we are looking for an IT Services Lead to help shape how great internal IT support is delivered at Fourth. As IT Services Lead, you will own the day-to-day delivery of IT support services across Fourth globally. You will bring structure, consistency, and accountability to the way our internal colleagues experience IT support, while helping the team continue to improve how we work. This is a hands-on leadership role for someone who enjoys staying close to the detail. You will guide a small, distributed desktop support team, act as a senior escalation point, resolve issues where needed, and lead by example. The role combines technical credibility, practical ITIL-aligned service management, strong stakeholder engagement, and a genuine customer-first mindset.