IT Services Engineer Job at Randstad (Edmonton)

IT Field Services Engineer

For our IT Department, we are seeking a Field Service Engineer to provide reliab...

Location

United Kingdom , London

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context
Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot
Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals
Basic awareness of asset management principles, inventory processes and data protection requirements
Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent
Ability to follow documented procedures accurately and update records consistently
Strong communication skills with professional, user-facing manner and a customer-first approach
Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively
Compliance with safety protocols and quality standards is always expected
English is required. Knowledge of the local language of the assigned site is an advantage and may be required depending on location.

Job Responsibility

Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes
Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations
Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment
Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption
Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required
Conduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures
Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner
Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle
Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair
Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes

What we offer

Alter Domus Academy
Support for professional accreditations such as ACCA and study leave
Flexible arrangements
Generous holidays
Additional day off for your birthday
Continuous mentoring
Active sports, events and social committees
24/7 support available from Employee Assistance Program
Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

IT Support Services Engineer

The IT Site Support Service Engineer at Ardagh Metal Packaging (AMP) provides ha...

Location

Serbia , Belgrade

Salary:

Not provided

ARDAGH METAL PACKAGING FRANCE

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in IT Service Management, with a strong focus on end‑user support
Solid understanding of core IT concepts, including: Networking (DHCP, DNS, LAN, WAN, etc.)
Hardware components (RAM, CPU, SSD, etc.)
Microsoft Windows 11
Microsoft Office 365
Willingness to obtain one or more common industry certifications. Preferred certifications include: ITIL v4 Foundation
CompTIA A+ or Network+
Microsoft MD‑102: Microsoft 365 Certified – Endpoint Administrator Associate
Microsoft MS‑102: Microsoft 365 Administrator
Flexibility and willingness to travel as needed to support other facilities, projects, training, and emergency support (travel is generally planned and coordinated in advance)

Job Responsibility

Provide on‑site and remote technical support to office staff and plant personnel, acting as an escalation point for the Helpdesk
Accurately record incidents, service requests, changes, problems, and knowledge articles in ServiceNow
Participate in change and problem management processes to ensure appropriate control of the production environment for assigned locations
Build and maintain strong working relationships with local facility management (Plant Managers, Plant Controllers, etc.)
Execute small IT projects based on business requirements as assigned by the manager
Maintain accurate inventory records of IT equipment for assigned locations
Ensure secure operation of IT systems by installing, configuring, and updating protection tools such as antivirus and endpoint security software
Monitor and report workstation vulnerability metrics on a weekly basis
Promote and enforce the use of standardized technologies across the workplace
Perform installation, maintenance, and decommissioning of network circuits, phones, routers, and related equipment

What we offer

Competitive compensation package
Private health insurance
Annual performance bonus
Learning and development opportunities
Wellbeing platform
Hybrid working mode ( twice a week from the office)
Private pension option

Fulltime

IT Support Services Engineer

The IT Regional Support Engineer for Ardagh Group provides on-site service to pl...

Location

United States , Burlington

Salary:

Not provided

Ardagh Group

Expiration Date

Until further notice

Requirements

Associate’s degree and three (3) years of IT support and/or IT infrastructure experience or Bachelor’s degree and one (1) year IT support experience
Excellent critical thinking, problem-solving, and troubleshooting skills
Excellent written and verbal communication skills
Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc), Hardware Components (RAM, CPU, SSD, etc), Microsoft Windows 10, Microsoft Office 365

Job Responsibility

Provide end user support to office staff and plant personnel
Serve as an escalation point for the Helpdesk, while accurately record activities in ticketing system
Log equipment details and assignment in asset management system
Identify frequent issues and follow escalation procedure for problems/major incidents
Maintain relationship with facility management (Plant Managers, Plant Controllers, etc.)
Undertake small projects based on business requirements as assigned by manager
Oversee IT contractors for daily support and project activities such timely scheduling and task assignments, report on completion and quality of work
Identify gaps or inefficiencies in existing operations and proposes solutions/improvements
Participate in idea generation for improvements and execute agreed upon solutions to completion
Contribute to knowledgebase articles and documentation

What we offer

Medical, prescription, dental and vision plans
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life insurance
401(k) retirement plan with company match and an employer retirement contribution
Paid holidays, floating days and vacation
Short- and Long-Term Disability (STD/LTD)
Employee Assistance Program (EAP)
Tuition reimbursement program
Professional and personal development opportunities through Employee Resource Groups
Benefits available from day 1 of employment

Fulltime

IT Services and Support Engineer

Are you a proactive IT professional looking for your next hands-on role? We are ...

Location

United Kingdom , London

Salary:

225.00 GBP / Day

Randstad

Expiration Date

June 24, 2026

Requirements

A minimum of 2 years full-time work-related experience
Educated to degree level
Demonstrated proficiency installing and supporting Windows 10/11
Experience installing and supporting Mac OS
Experience of configuring and troubleshooting Apple and Samsung mobile devices
Understanding of basic Networking concepts including TCP/IP
Ability to lift and handle packages/hardware with an approximate weight of 25kgs

Job Responsibility

Ensure smooth operations of the delivery centre
Provide day-to-day technical support to employees for internal laptops, desktops, software, and hardware
Work with the internal helpdesk tool to review, acknowledge, remedy, and resolve all assigned end-user tickets in a timely manner
Maintain asset management systems and perform stock-takes of IT-related hardware such as laptops and headsets
Work with 3rd party vendor support contacts to resolve technical problems with desktop computers, peripheral equipment, audio-visual technologies, and software

Sr Professional Services Security Engineer - Focused Services (Cortex Cloud)

You will work firsthand with our valued customers to address their complex post-...

Location

Israel , Tel Aviv-Yafo

Salary:

Not provided

IAG GBS

Expiration Date

Until further notice

Requirements

5+ years of hands-on technical knowledge in support, troubleshooting, and customer-facing environments
Experience as a Professional Services engineer, handling deployment, implementation, and integration projects for customers
Solid understanding of cloud infrastructure, security processes, and core concepts across AWS, Azure, and GCP
Strong knowledge of operating systems, virtual machines, and containers
Solid understanding of networking fundamentals: TCP/IP, DNS, IP routing, and security protocols/procedures (HTTP/HTTPS, IPSec, NAT)
Experience with containers and orchestrators (Openshift, Kubernetes, Docker), CI/CD pipelines, Terraform, Ansible, container registries, serverless environments
Basic to intermediate Linux skills, including filesystem navigation, user and permission management, log analysis, networking commands (curl, wget, tcpdump), system monitoring, and basic shell scripting
Familiarity with scripting and configuration formats: Python, JSON, YAML, and Bash
Strong consulting, project management, time management, and organizational skills
Proven ability to act as a trusted advisor, delivering business value and interacting effectively with technical and non-technical stakeholders

Job Responsibility

Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as-needed basis, including travel to customer sites for critical situations to expedite resolution
Work shoulder to shoulder with the Sales and Sales Engineering Teams

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items
mental and financial health resources
personalized learning opportunities

Fulltime

IT Engineer/Senior IT Engineer

At SpotHero, we work as a team to empower people to get everywhere, easier! We’r...

Location

United States , Chicago

Salary:

60000.00 - 93500.00 USD / Year

SpotHero

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent with 2+ years experience in systems administration or IT support
Primary expertise in macOS with solid proficiency in Windows
Working knowledge of Google Workspace, Slack, and Zoom
Experience with administering a single-sign on service like Okta
Ability to troubleshoot network infrastructure devices, including wireless access points, routers, switches in corporate offices
Communicating complex IT concepts clearly and effectively to non-technical users

Job Responsibility

Coordinate and facilitate new hire IT onboarding and offboarding including equipment provisioning and IT security orientation
Own the IT user account and hardware inventory lifecycle
Resolve IT issues reported by employees with a focus to educate and discover self-service opportunities
Provide in-person IT support in our Chicago office for video conferencing & AV equipment, office technology, and WiFi
Utilize mobile device management tools (Jamf / Intune) to enforce security baselines on our fleet of corporate devices
Research, evaluate and make proposals on new technology and support methods

What we offer

We cover a generous portion of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, a 401(k) with match and immediate vesting, and comprehensive leave policies
Flexible PTO policy and outstanding work/life balance
Grubhub weekly lunch stipend for in office days (SkipTheDishes for Canada)
Udemy and Personal Learning Budget
Annual parking stipend
The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program

Fulltime

Lead Engineer - Professional Services and Managed Services

Customer Solution Centers are made up of teams that provide remote (off-site) se...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Advanced University degree: post-graduate degree (i.e., Master of Arts/Science, MBA, etc.). Typically 1-2 year completion beyond first level University degree. or equivalent experience
7+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired
Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products)
Prior experience deploying Agentic AI preferred
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills
Advanced networking troubleshooting skills
Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired

Job Responsibility

Perform network design, lead implementations, and resolve technical escalations for major/complex incidents
Perform Professional Services and Managed Services tasks
Coach other engineers
Help develop a new delivery center working with established teams in India, Colombia, Costa Rica, and the United States
Contribute to the development of innovative principles and ideas
Provide highly innovative solutions
Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
Participate in cross-division, multi-function teams
Provide mentoring and guidance to lower level employees
Develop strategy and sets functional policy and direction

What we offer

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal & Professional Development: specific programs catered to helping you reach any career goals
Unconditional Inclusion: unconditionally inclusive in the way we work and celebrate individual uniqueness
Flexibility to manage our work and personal needs

IT Support Engineer / Sr. Support Engineer

At Spectro Cloud, we are in search of a talented individual to join our IT team ...

Location

India , Bengaluru

Salary:

Not provided

Spectro Cloud

Expiration Date

Until further notice

Requirements

10 years minimum experience in an IT Support role with a proven track record in growing a department
Crucial experience supporting international teams and providing support to employees across the US, UK, and EU time zones
Excellent verbal and written communication skills to partner with cross-functional teams solving hard problems and completing complex deliverables with quality
Excellent analytical and research skills necessary to understand and interpret request and project security-related risk, technical requirements, and industry standards
Direct experience supporting Okta, Google Workspace, JAMF, Slack, AI Tools (ChatGPT, Cursor, etc.) Jira, Confluence, and Zoom

Job Responsibility

Ensure an exceptional employee experience through clear communication and timely response to employee requests
Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools
Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing, dynamic environment
Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools
Experience in an IT support team balancing workload, meeting SLAs, and tracking performance metrics

Select Country

IT Services Engineer

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?