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Better Cotton Logo Better Cotton · IT - Administration

IT Services Coordinator

United Kingdom, London Employment contract 45227.00 GBP / Year · Job Posted May 30, 2026
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Job Description

The IT Services Coordinator supports the delivery and continuous improvement of reliable, user-focused IT services across Better Cotton’s global organisation. Working closely with the IT Services Manager, this role ensures high-quality service delivery, effective platform administration, and strong service performance aligned with organisational frameworks and evolving business needs.

Job Responsibility

  • Support and drive continuous improvement of IT service delivery, identifying opportunities to enhance processes, tooling, and user experience
  • Oversee day-to-day IT support operations, including managing Level 2 escalations and ensuring timely resolution and high user satisfaction
  • Administer and optimise core IT platforms (e.g. Microsoft 365 and SaaS tools) to meet business needs and organisational standards
  • Contribute to IT service management (ITSM) tooling, including workflows, automation, reporting, and future system improvements
  • Coordinate vendor relationships, ensuring effective delivery of hardware, software, and support services in line with cost and quality expectations
  • Manage the end-to-end device and asset lifecycle (procurement, provisioning, tracking, and disposal) across global teams
  • Lead IT knowledge management and user enablement through documentation, training, and adoption of IT platforms
  • Monitor SaaS platform developments and proactively identify opportunities for optimisation and innovation
  • Collaborate cross-functionally with teams such as Data, People & Culture, and Operations to align IT services with organisational needs
  • Provide coaching and support to junior IT staff and contribute to a consistent global IT service model

Requirements

  • Demonstrated experience in IT service delivery, IT support operations, or IT coordination roles
  • Demonstrated experience in IT support coordination, platform administration, and service improvement initiatives
  • Strong understanding of IT service management (ITSM) principles and tools
  • Experience managing vendors, IT assets, and service delivery performance
  • Excellent communication and stakeholder management skills, with the ability to work across global teams

Nice to have

  • Degree in IT, Computer Science, Business Information Systems, or equivalent experience
  • Professional certifications such as ITIL Foundation, Microsoft 365, or Agile/Scrum
  • Experience working in international, multicultural, or mission-driven environments
  • Knowledge of ITSM tools (e.g. Dynamics, Jira) and workflow automation
  • Experience in knowledge management, user training, and driving technology adoption

What we offer

  • Hybrid working – One day per week in our London office
  • The opportunity to work from anywhere in the world for up to one month per year
  • Flexible working, with core hours from 10 am to 4 pm local time
  • Continuous learning and development
  • Pension scheme
  • A generous annual leave package, including paid holiday, public holidays, additional paid days off during the festive season, study and exam days, and extra discretionary leave for life events such as family weddings or moving home
  • Enhanced parental benefits
  • The opportunity to make your mark and make a difference
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