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Robert Half Logo Robert Half · IT - Administration

IT Services Coordinator

United States, New York · Job Posted March 14, 2026
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Job Description

We are looking for an experienced IT Services Coordinator to join our team in New York, New York. In this role, you will provide meticulous technical support and exceptional customer service to internal and external users. Your focus will be on troubleshooting hardware and software issues, maintaining user productivity, and ensuring seamless operation of IT systems. Ideal candidates will have strong technical expertise in Windows environments, Office 365, and hardware support, coupled with excellent organizational and communication skills.

Job Responsibility

  • Deliver expert-level technical assistance for Windows-based systems, including installation, configuration, and maintenance
  • Administer and troubleshoot Office 365 applications to ensure smooth operations and secure user access
  • Diagnose and repair hardware issues, with a focus on Lenovo laptops and Cisco networking devices
  • Provide Audio-Visual (A/V) support for conference rooms, handling equipment setup and video conferencing needs
  • Communicate effectively with users to identify issues and offer clear, actionable solutions
  • Collaborate with IT team members and external vendors to address complex support requests
  • Manage service tickets using the ServiceNow system, ensuring prompt resolution and accurate documentation
  • Generate detailed reports on service ticket trends, resolution times, and user feedback to drive improvements
  • Maintain comprehensive documentation of support processes, solutions, and user guides
  • Train users on IT resources and provide guidance for common troubleshooting techniques

Requirements

  • Proficiency in Windows operating systems, including installation and troubleshooting
  • Hands-on experience with Office 365 administration, including Outlook, Teams, and SharePoint
  • Expertise in diagnosing and repairing Lenovo hardware and basic Cisco networking devices
  • Strong knowledge of A/V equipment setup and maintenance for meetings and presentations
  • Familiarity with ServiceNow or similar IT ticketing systems for managing service requests
  • Excellent communication skills to explain technical concepts to non-technical users
  • Organizational skills to prioritize tasks efficiently in a fast-paced environment
  • A minimum of three years of experience in technical support or a related field

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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