IT ServiceNow Catalog Manager Analyst Job at NTT DATA (Arlington)

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
Strong knowledge of ITIL processes and ServiceNow best practices
Excellent communication, analytical, and problem-solving skills
Experience with ServiceNow reporting and dashboard creation
Ability to work effectively in both independent and team environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and a proactive approach to problem-solving

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
Translate business needs into functional specifications and user stories
Assist in prioritizing requirements based on business needs and technical feasibility
Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
Analyze existing business processes and workflows to identify areas for improvement and automation
Assist in designing and implementing best practices for process improvements within the ServiceNow platform
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Fulltime

IT Catalog Manager Analyst

The IT Catalog Manager Analyst supports the Service Catalog within Business Rela...

Location

United States , Arlington

Salary:

78948.00 - 164476.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 6 years' experience with the role/responsibilities listed above
Ability to obtain a Public Trust clearance
Strong analytical and data management skill
Ability to maintain and update service catalog entries
Familiarity with ITSM tools and workflows
Attention to detail and customer-focused mindset

Job Responsibility

Maintain and enhance the IT service catalog
Ensure accurate and relevant information for users
Assist in enhancing catalog usability and supporting self-service capabilities
Utilize ITSM tools (e.g., ServiceNow) to manage workflows and streamline updates
Analyze catalog data and provide simplified visualizations for mission awareness and performance reporting
Collaborate with IT teams and stakeholders to incorporate feedback and improve catalog offerings
Support continuous improvement initiatives to enhance customer experience and operational efficiency

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match

Fulltime

DevOps Coordinator

Unilever has an agreed IT mission to leverage internal & external capabilities t...

Location

Brazil , São Paulo

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Experience in a DevOps area, working within a fast-paced and fast-evolving environment
Proven, and successful experience leading a DevOps team
Working in Project management methodologies such as Scrum, DevOps & Agile practices, including continuous integration, continuous delivery, and infrastructure as code as well as security best practices
Good managing cross-functional teams related to AM&AD skills
Experience with monitoring and logging tools for proactive performance monitoring and issue resolution
Familiarity with security practices, including infrastructure hardening, vulnerability scanning, and access controls
Excellent communication and stakeholder management abilities
Good project management and organizational skills
Good knowledge of IT governance frameworks, risk management, and regulatory compliance
Excellent analytical and problem-solving skills to troubleshoot environment-related issues

Job Responsibility

Oversee the development, implementation, and management of our DevOps practices and infrastructure
Drive efficiency, scalability, and reliability across our software development, deployment, and operations processes
Support Application teams supporting a robust framework & principles bringing velocity, cost avoidance with a real high quality in line with the Business requirements
End to End management of the services delivered by the Platform, including incident, problem, release & change, and service delivery processes
Support Service Performance Review governance is followed addressing proper action to re-establish the service when required
Identify and manage Risks and Issues, proposing action plans
Interact and ensure synchronization/alignment with other Platforms
Support and deliver all activities related to DevOps sprints (on time, in full and on budget) from beginning to completion within the Platform
Support operational upgrades, migrations, or enhancements while minimizing disruption to platform operations
Solve problems relating to mission critical services and build automation to prevent problem recurrences

Fulltime

New

Senior ServiceNow SPM Developer

Location

Canada , Toronto

Salary:

150000.00 USD / Year

Realign

Expiration Date

Until further notice

Requirements

ServiceNow Developer ServiceNow Platform, Workflow & Scripting, Flow Designer, Playbooks Service Catalog Design Integration, Rest API, Scripted API, Integration Hub Configure and Customize SPM
Module Project and Portfolio Management Workspace, Enterprise Agile Planning, Safe Agile 2.0
Resource Management, Time Card and Financial Configuration Performance Analytics
Proven experience of delivering solutions using ServiceNow development best practices
Knowledge of Core Platform, Business Rules, UI workflows, Forms Design Integration, Service Catalog Design, Scripted API etc.
Core experience on SPM PPM Implementation
Data Migration from other tools to SPM Modules i.e. Project Management & Workspace, Resource Management Workspace, Time sheet policies setup, Configuration Labor Rate cards, SPM Benchmarks
Configuration knowledge on Agile Development 2.0, financials for Portfolio Planning, Strategic Portfolio Management Workspace, Integration of Agile Work Items with PPM
Expected hands on with all ServiceNow components such as Client Script, Business Rules, UI Actions, UI Pages, UI Policies, Script Includes, UI Scripts, Script Actions, REST APIs, Email Notifications, etc.
Experience in Automation suites i.e. Flow & Playbooks

Fulltime

Business System Analyst

This role is responsible for leading end-to-end ServiceNow process transformatio...

Location

United States , San Francisco; Sunnyvale

Salary:

135000.00 - 150000.00 USD / Year

Uber

Expiration Date

Until further notice

Requirements

Strong expertise in ServiceNow best practices
5+ years of experience with ITSM platforms, including Service Catalog, Knowledge, Asset Management, Incident/Change, CMDB, ITSM, eGRC, Physical Security, and Now Assist
5+ years of global process and program management experience
Hands-on experience creating update sets, managing multi-instance deployments, testing, and production releases
Proven experience documenting ITSM processes, gap analysis, and solution designs
Solid understanding of ServiceNow fundamentals and latest releases
Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non-technical audiences
Strong ownership mindset with the ability to work independently and take initiative
Demonstrated ability to use AI-assisted tools (e.g., GenAI, workflow automation, analytics assistants) to accelerate program planning, requirements definition, risk analysis, documentation, and stakeholder communication in a production environment
Bachelor’s degree (or equivalent), preferably in Information Technology

Job Responsibility

Lead end-to-end business process definition, re-engineering, and gap analysis across current and future-state processes through stakeholder workshops
Translate business needs into clear documentation including process flows, gap analyses, roles/responsibilities, and solution recommendations
Identify process improvement opportunities and propose scalable solutions, outlining benefits, risks, and trade-offs
Act as a trusted advisor to business stakeholders throughout the engagement lifecycle
Drive continuous improvement using process metrics, KPIs, dashboards, and accountability frameworks
Bridge business and delivery teams by clearly communicating ITSM, eGRC, and Physical Security requirements, ensuring solutions meet expectations
Lead testing, UAT, and go-live readiness, ensuring quality and adoption
Drive customer roadmap discussions, prioritization, and decision-making
Provide training and mentoring to services team members
Contribute to the creation, adoption, and maintenance of best practices, standards, and governance models

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Fulltime

IT Request Support Analyst

The Request Support specialist assists in request Fulfillment within Business Re...

Location

United States , Arlington

Salary:

47520.00 - 99000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum 5 years' experience with the role/responsibilities listed above
Ability to obtain a Public Trust clearance

Job Responsibility

Process and track customer requests for hardware, software, and IT assistance
Ensure timely and accurate fulfillment of requests in compliance with service standards
Utilize ServiceNow to manage workflows and maintain accurate records
Collaborate with IT teams and stakeholders to resolve issues and improve request handling
Maintain documentation and provide updates to support mission awareness and continuous improvement
Assist in updating the Service Catalog and simplifying data for stakeholder reporting

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits
incentive compensation based on individual and/or company performance

Fulltime

Service Support Analyst

The Service Support Analyst is a key member of the technology support desk, serv...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Technical college degree or technology training strongly preferred
Experience in technical support or help desk roles, ideally within enterprise or professional services environments
Familiarity with IT service management tools (e.g., ServiceNow) and troubleshooting techniques
Understanding of enterprise applications, user access, and remote support
Ability to manage multiple requests and prioritize effectively
Strong communication skills and the ability to work with a range of stakeholders
Experience with documentation and contribution to internal knowledge bases
Comfortable in a fast-paced, service-oriented environment

Job Responsibility

Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions
Identify user needs and route requests to the appropriate team or specialist
Resolve routine technical issues using established procedures and documentation
Stay familiar with the service catalog and escalation pathways to guide users effectively
Document support actions to enhance team knowledge and improve future responses
Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues
Communicate clearly and professionally, providing updates and guidance throughout the support process
Participate in team meetings and assist with onboarding/training for new staff
Monitor ticket queues and prioritize based on urgency and impact
Track open issues and follow through to resolution

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in our company 401(k) plan
Free online training

Service Support Analyst

The Service Support Analyst is a key member of the technology support desk, serv...

Location

United States , Brentwood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Technical college degree or technology training strongly preferred
Experience in technical support or help desk roles, ideally within enterprise or professional services environments
Familiarity with IT service management tools (e.g., ServiceNow) and troubleshooting techniques
Understanding of enterprise applications, user access, and remote support
Ability to manage multiple requests and prioritize effectively
Strong communication skills and the ability to work with a range of stakeholders
Experience with documentation and contribution to internal knowledge bases
Comfortable in a fast-paced, service-oriented environment
experience in legal/professional services is a plus

Job Responsibility

Respond promptly to support requests via phone, email, and ticketing systems, accurately logging all interactions
Identify user needs and route requests to the appropriate team or specialist
Resolve routine technical issues using established procedures and documentation
Stay familiar with the service catalog and escalation pathways to guide users effectively
Document support actions to enhance team knowledge and improve future responses
Coordinate with engineers, application managers, and infrastructure teams to track and follow up on issues
Communicate clearly and professionally, providing updates and guidance throughout the support process
Participate in team meetings and assist with onboarding/training for new staff
Monitor ticket queues and prioritize based on urgency and impact
Track open issues and follow through to resolution

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

IT ServiceNow Catalog Manager Analyst

NTT DATA

Location:
United States , Arlington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 23, 2026

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