IT Service Technician Job at GovCIO (San Francisco)

IT Service Technician

GovCIO is currently hiring for an IT Service Technician to provide onsite suppor...

Location

United States , Irving

Salary:

50000.00 USD / Year

GovCIO

Expiration Date

Until further notice

Requirements

High School with 0-3 years (or commensurate experience)
US Citizen
High degree of technical proficiency
Excellent problem-solving skills and analytical abilities
Must be able to obtain and hold a Public Trust Clearance

Job Responsibility

Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
Recommend systems modifications to reduce user problems
Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
Install operating system patches, upgrades etc. via SCCM Software Center
Provide remote support services for telework/home users
Help ensure user applications work over VPN and/or Citrix
Manage user relocation requests
Ensure devices are properly encrypted
Local On-Site Cabling

What we offer

Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment

Fulltime

Associate Field Service Technician - IT

An Associate Field Engineer performs maintenance, repairs, and installations at ...

Location

Trinidad and Tobago , Tobago

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification
Minimum of 1 year experience in onsite support activities and repairs of PCs, Printers, OR airport services equipment
Must have dealt directly with external customers delivering to contractual service levels
Basic troubleshooting skills for hardware issues
Good written documentation skills (incident records, reporting)
Ability to perform preventive maintenance on physical equipment
Strong communication skills in both written and verbal to collaborate with local, regional & global teams

Job Responsibility

Install, configure, and maintain equipment at customer sites per specifications
Diagnose technical issues and perform timely repairs to ensure performance
Deliver training to customers on equipment use and care
Provide on-site support, addressing technical questions and concerns
Keep accurate records of installations, service visits, and repairs
Support facility upkeep, ensuring compliance with safety and security standards
Follow data governance rules and monitor data quality and consistency
Maintain and monitor inventory of parts, tools, and equipment
Use systems to track stock movement and contribute to inventory reports
Stay updated on products and trends to improve service delivery

What we offer

Employee Wellbeing: Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development with access to world-class platforms and programs (LinkedIn Learning, Microsoft's Enterprise Skills Initiative, Airport Council International, Pluralsight, Harvard Business Publishing, Stanford)
Competitive Benefits that make sense with both your local market and employment status

Fulltime

IT Service Technician II

As a Service Technician II, you will be assisting in the installation, implement...

Location

United States , Montgomery

Salary:

20.00 - 30.00 USD / Hour

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

High School Diploma, Technical/College courses, or relevant experience
1+ years of IT experience
Ability to troubleshoot computer software within Windows
Basic command line experience within Windows

Job Responsibility

Assist in the installation, implementation, and upgrades of internal systems
Maintain a tracking system for usage evaluation
Maintain an inventory of all equipment, hardware, software and supplies
Troubleshoot, maintain, and monitor external and internal hard drives, printers, plotters and scanners
Monitor and respond to internal system issues via phone, radio, and periodic checklists
escalate unresolved problems
Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance
Maintain and replace hardware such as computers, scanners, and printers as needed
Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration
Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges

What we offer

OT and Benefits

Fulltime

IT Service Technician II

As a Service Technician II, you will be assisting in the installation, implement...

Location

United States , Montgomery

Salary:

20.00 - 30.00 USD / Hour

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

High School Diploma, Technical/College courses, or relevant experience
1+ years of IT experience
Ability to troubleshoot computer software within Windows
Basic command line experience within Windows

Job Responsibility

Monitor and respond to internal system issues via phone, radio, and periodic checklists
escalate unresolved problems
Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance
Maintain and replace hardware such as computers, scanners, and printers as needed
Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration
Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges

Fulltime

IT Field Service Technician

We are looking for an IT Field Service Technician to deliver hands-on technical ...

Location

United States , East Hartford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in IT support, desktop services, or field-based technical roles
Working knowledge of Microsoft Windows operating systems, including Windows 11, Windows 10, and legacy desktop environments
Experience supporting Windows Server platforms from 2012 R2 through 2022, including virtualized environments such as Hyper-V or VMware
Understanding of core networking concepts, including protocols, VLANs, VPN connectivity, and the setup or troubleshooting of network hardware
Ability to configure and support security-focused devices such as firewalls and routers, along with familiarity with common endpoint protection tools
Strong troubleshooting skills for Windows systems, servers, and infrastructure components, with careful attention to detail in documentation
Effective communication and interpersonal skills, with the ability to stay focused and solution-oriented in fast-paced situations
Valid driver’s license and access to a registered, insured, and dependable vehicle for travel to client locations

Job Responsibility

Travel to customer sites within the local service area to diagnose and resolve technical issues on-site
Deploy, configure, and support Windows-based computers, including both hardware components and installed applications
Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals
Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services
Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools
Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours
Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

It Service Desk Technician

We are seeking a dedicated and customer-focused IT Service Desk Technician to jo...

Location

India , Bangalore

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment
Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365
Proficiency in troubleshooting common desktop, laptop, and mobile device issues
Familiarity with remote support tools and technologies
Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users
Customer-centric approach with a passion for delivering exceptional customer service
Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues
Ability to work independently and collaboratively in a fast-paced and dynamic environment
Experience working with IT Service Management practices (eg. Incident/problem/change management, etc.) using enterprise ticketing systems and tools
Willingness to work in different shifts to provide 24/7 support, if required

Job Responsibility

Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bitlocker recovery, and o365 tools
Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs
Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques
Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution
Follow standard operating procedures to assist with IT account provisioning and deprovisioning
Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided
Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures
Contribute to the knowledge base by creating and updating support articles, guides, and FAQs
Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery

Fulltime

IT Service Desk Technician

We are looking for a IT Service Desk Technician to deliver a first-class front-l...

Location

United Kingdom , Gloucester

Salary:

35000.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Proven experience in a Service Desk or IT support role
Strong understanding of IT infrastructure, Microsoft products, and hardware devices
Excellent customer service and communication skills, with the ability to listen and ask probing questions
Experience with Active Directory, Exchange Management Console, Windows 10/11, Intune, Microsoft Office 2016/365, Outlook, and SharePoint
Knowledge of Incident, Problem, Change, and Configuration Management processes (ITIL Foundation V4 desirable)
Adaptable, quick thinker, and capable of working effectively in a diverse and changing environment

Job Responsibility

Respond promptly to incidents and service requests, resolving issues within published SLA targets
Escalate complex incidents appropriately within the IT team
Maintain accurate records and documentation in line with IT processes
Update Standard Operating Procedures (SOPs) and knowledge articles, sharing best practices with colleagues
Support colleagues in achieving team support objectives
Visit users on-site or at other offices to troubleshoot, configure, and advise on IT equipment and software
Promote ICT Self Service tools and resources to enhance user experience

Fulltime

IT Service Desk Technician

A leading North American distributor is conducting a confidential search for an ...

Location

United States , Pleasant Prairie

Salary:

30.00 - 40.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (Bachelor’s degree preferred)
3+ years of IT service desk or data-center operations experience
DataClear Certification (or equivalent recognized data-security credential) required
Proficiency with ITIL-compliant service management platforms (ServiceNow preferred)
Experience in incident, change, and problem management across multi-location data centers

Job Responsibility

Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues
Create and manage incident tickets, escalating to the appropriate support groups as needed
Lead or assist with major IT incident management to quickly resolve business-impacting issues
Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution
Conduct user account setup, security maintenance, and systems monitoring

What we offer

Complete health insurance and 401(k) with 6% employer match starting day one
Multiple bonus programs, paid holidays, and generous paid time off
Tuition assistance for professional continuing education

Fulltime

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IT Service Technician

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