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IT Service Technician

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GovCIO

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

26.00 USD / Hour
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Job Description:

Provide onsite support for our federal customer. This position will be located in San Francisco, CA and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage.

Job Responsibility:

  • Provide on-call support via the ServiceNow ticketing system
  • Interact with network services, software systems engineering, and/or applications development to restore service
  • Recommend systems modifications to reduce user problems
  • Perform routine system maintenance and analysis functions
  • Install operating system patches, upgrades etc. via SCCM Software Center
  • Provide remote support services for telework/home users
  • Help ensure user applications work over VPN and/or Citrix
  • Manage user relocation requests
  • Ensure devices are properly encrypted
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups
  • Restart/replace network equipment
  • Wireless Services
  • Assist users with mobile communication devices
  • Provide tier 2 support
  • Asset Inventory Support
  • Disposal Preparation Support
  • Video Conferencing and Audio/Video O&M
  • Support pre/post application releases
  • Gather analyze, and report end-user support trends
  • Answer Service Desk calls when call volumes are high

Requirements:

  • High School with 0-2 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities
  • Must be able to obtain and hold a Public Trust Clearance.

Nice to have:

  • Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+
What we offer:
  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development platform
  • Training, Education and Certification Assistance
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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