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As a Service Technician II, you will be assisting in the installation, implementation, and upgrades of internal systems. They maintain a tracking system for usage evaluation and maintain an inventory of all equipment, hardware, software and supplies. The Technician II troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners.
Job Responsibility:
Monitor and respond to internal system issues via phone, radio, and periodic checklists
escalate unresolved problems
Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance
Maintain and replace hardware such as computers, scanners, and printers as needed
Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration
Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges
Requirements:
High School Diploma, Technical/College courses, or relevant experience
1+ years of IT experience
Ability to troubleshoot computer software within Windows
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