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The company is seeking an IT Service Portfolio Consultant to design, implement and establish a structured IT Service Portfolio within a rapidly evolving digital energy infrastructure environment. This is a hands-on, foundational role requiring deep technical expertise in service management and the ability to operate within complex enterprise IT landscapes.
Job Responsibility
Apply structure and overview across a fragmented IT landscape
Engage with technical teams to map out existing IT services
Define IT services and provide unambiguous technical descriptions
Co-design a scalable, logical and practical IT Service Portfolio
Provide insight into relationships between services, capabilities, applications and ownership
Identify dependencies and responsibilities across the IT estate
Guide Service Owners and stakeholders in completing and maintaining the portfolio
Stimulate adoption so that the IT Service Portfolio becomes embedded in daily working methods
Connect the portfolio to processes such as CMDB, incident management, change management and sourcing management
Ensure the portfolio becomes a sustainable and living part of the organisation
Requirements
Minimum of 5 years of experience in IT Service Management, Service Portfolio Management or similar roles
Proven experience in setting up or improving an IT Service Portfolio, preferably from the ground up
Understanding of both technical IT services and business-oriented services
Experience within complex enterprise environments
Good knowledge of ITIL, especially service portfolio and service catalog management
Experience with stakeholder management at different levels
Understanding of enterprise architecture and the relationship between services, capabilities and applications
Experience with service management tooling such as TOPdesk or similar
Familiarity with IT4IT is an advantage
Strong analytical skills and ability to apply structure
Able to translate complexity into practical solutions
Strong communication skills and stakeholder management capability