IT Service Owner, HSBC

HSBC

Location:
Poland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The IT Service Owner is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for that services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It is a dynamic role where you will get the chance to be involved in both operational tasks, projects, programs and have the opportunity to network with different teams such as Risks, Cyber Security, developers, Project Managers and many more on a regular basis. You will get access to different tools and trainings to support your transition to this role as well as your career development.

Job Responsibility:

Be accountable for maintaining effective control of the end to end application and service (which includes Dev
UAT
Production and Contingency)
Successful operation and continuous improvement of services
Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business
Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
Collaborate with key stakeholders within your Function such as other Services Owners
POD Team Members
Risk & Control Officers
Infrastructure Leads
vendor
SSP Leads and CCO Tech colleagues, and within Group such as Cyber Security
Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester
Regular review of inventory tools to maintain service and application information

Requirements:

At least 5 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area
Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
Can-Do attitude where no task is too small or big
Team player and adaptable to change
Good knowledge of IT technologies, their components and their operational environments
Good knowledge of Windows, Linux or Database such as Oracle
Strong communication skills in English is a must

Nice to have:

Communicative German and or French
ITIL v4, Project Management (PRINCE2/ PMP), Network or any IT related certificate

What we offer:

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery and kindergarten discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Additional Information:

Job Posted:
June 28, 2025

Expiration:
October 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

IT Service Owner