IT Service Owner, HSBC

HSBC

Location:
Poland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This role also involves a portion of resource management, acting as Delegate Team lead, recruitment.

Job Responsibility:

Be accountable for maintaining effective control of the end to end application and service (which includes Dev
UAT
Production and Contingency)
Successful operation and continuous improvement of services
Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades)
Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
Help maintaining the good harmony in the team, and always there for the team members to listen, address any issues & provide necessary guidance
Collaborate with key stakeholders within your Function such as other Services Owners
POD Team Members
Risk & Control Officers
SSP Leads and Group such as Cyber Security
Delegate requests for information / completion of regular reviews to POD team for completion
Regular review of inventory tools to maintain service and application information
Resourcing Business Management such as recruitment, dealing with invoices, co-leading team, resource forecast and planning

Requirements:

At least 3 years' experience working in either IT Service Management or Infrastructure/Software support or Project Management area
Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
Experience in leading a team, being a good listener, ensuring team members issues are addressed
Experience in recruitment and has knowledge in resource business management such as PMO/Project Management
Can-Do attitude where no task is too small or big
Being a team player adaptable to change
Good knowledge of IT technologies, their components and their operational environments
Good knowledge of Windows, Linux or Database such as Oracle
Strong communication skills in English is a must

Nice to have:

Communicative German and or French
ITIL v4, Project Management (PRINCE2/PMP), Network or any IT related certificate

What we offer:

Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Additional Information:

Job Posted:
October 28, 2025

Expiration:
January 27, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT Service Owner