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It Service Owner

https://www.randstad.com Logo

Randstad

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Location:
Greece , Athens

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you ready to take full ownership of the technology services that power a global industry leader and drive excellence through every stage of the service lifecycle? A leading global technology corporation is seeking a high-caliber Technology Service Owner to join its IT Operations team. This is a mid-senior level role designed for a professional who thrives on accountability and continuous improvement within complex enterprise environments. The Technology Service Owner acts as the single point of accountability for the end-to-end lifecycle and performance of multiple IT-enabled business services. This role bridges the gap between technical infrastructure, external vendors, and business stakeholders to ensure services are stable, secure, and efficient.

Job Responsibility:

  • Own the design, transition, and operation of assigned IT services, ensuring they meet all business requirements and availability expectations
  • Oversee daily operations, leading major incident management and proactive problem management to eliminate recurring issues
  • Monitor and report on critical KPIs including service availability, MTTR, and SLA compliance
  • Coordinate with external service providers to ensure contractual delivery commitments and service levels are consistently met
  • Identify and drive initiatives focused on automation, cost optimization, and operational stability
  • Align the service roadmap with business priorities and communicate risks or performance updates to management

Requirements:

  • Bachelor’s degree in IT, Computer Science, or a related field
  • ITIL 4 Foundation certification highly preferred
  • 4–8 years of experience in IT operations, service management, or application management
  • Strong understanding of ITIL practices (incident, change, and service level management)
  • Experience with enterprise-scale services
  • Ability to coordinate cross-functional teams and make data-driven decisions
  • Effective communication skills to bridge technical teams and business audiences

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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