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Randstad Logo Randstad · IT - Administration

It Service Owner

Greece, Athens · Job Posted May 29, 2026
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Job Description

A leading global technology corporation is seeking a high-caliber Technology Service Owner to join its IT Operations team. This is a mid-senior level role designed for a professional who thrives on accountability and continuous improvement within complex enterprise environments. The Technology Service Owner acts as the single point of accountability for the end-to-end lifecycle and performance of multiple IT-enabled business services. This role bridges the gap between technical infrastructure, external vendors, and business stakeholders to ensure services are stable, secure, and efficient.

Job Responsibility

  • Own the design, transition, and operation of assigned IT services
  • oversee daily operations, leading major incident management and proactive problem management
  • monitor and report on critical KPIs including service availability, MTTR, and SLA compliance
  • coordinate with external service providers to ensure contractual delivery commitments and service levels are consistently met
  • identify and drive initiatives focused on automation, cost optimization, and operational stability
  • align the service roadmap with business priorities and communicate risks or performance updates to management

Requirements

  • 4–8 years of experience in IT operations, service management, or application management
  • strong understanding of ITIL practices
  • experience with enterprise-scale services
  • ability to coordinate cross-functional teams and make data-driven decisions
  • effective communication skills
  • Bachelor's degree in IT, Computer Science, or a related field
  • ITIL 4 Foundation certification highly preferred

Nice to have

ITIL 4 Foundation certification

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