IT Service Owner Jobs

Chapter Lead Service Owners - Product Manager

We are looking for an experienced Chapter Lead/Product Manager to lead a team of...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
Strong ability to drive a team, and impulse end user customer focused orientation
Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
Good understanding of DevSecOps principles
Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
Experience with budgeting, forecasting, and financial oversight for service-related projects
Fluency in English (written and spoken) is required
proficiency in any other European language is a plus

Job Responsibility

Service Lifecycle Management: Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
Service Definition and Features: Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
Cross-Functional Collaboration: Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
Stakeholder Management: Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and new iPhone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

IT Service Owner

The IT Service Owner (ITSO) is responsible for the ongoing supply and support of...

Location

Poland

Salary:

Not provided

HSBC

Expiration Date

January 27, 2026

Requirements

At least 3 years' experience working in either IT Service Management or Infrastructure/Software support or Project Management area
Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
Experience in leading a team, being a good listener, ensuring team members issues are addressed
Experience in recruitment and has knowledge in resource business management such as PMO/Project Management
Can-Do attitude where no task is too small or big
Being a team player adaptable to change
Good knowledge of IT technologies, their components and their operational environments
Good knowledge of Windows, Linux or Database such as Oracle
Strong communication skills in English is a must

Job Responsibility

Be accountable for maintaining effective control of the end to end application and service (which includes Dev
UAT
Production and Contingency)
Successful operation and continuous improvement of services
Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades)
Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
Help maintaining the good harmony in the team, and always there for the team members to listen, address any issues & provide necessary guidance
Collaborate with key stakeholders within your Function such as other Services Owners
POD Team Members

What we offer

Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education

Fulltime

New

Service Owner

Atea Managed Services are experts in IT operations. Whether customers want to ou...

Location

Sweden

Salary:

Not provided

Atea Sverige AB

Expiration Date

January 11, 2026

Requirements

Hands-on experience with leading backup platforms (e.g., Veeam, Commvault, IBM): installation, configuration, monitoring, troubleshooting, and optimization
Proven ability to design and maintain robust disaster recovery strategies
Experience managing backup solutions across on-premises, hybrid, and public cloud environments
Strong analytical skills for monitoring service health and driving continuous improvement
Excellent communication skills, able to translate technical concepts for non-technical audiences
Strong knowledge of major relational databases (e.g., SQL Server, Oracle, PostgreSQL)
Experience with cloud database services, high availability, clustering, replication, and disaster recovery
Strong and documented ITIL Framework knowledge
Hands-on experience with international service desk organizations or service delivery management
Experience with tools like ServiceNow and Jira Service Management

Job Responsibility

Own the full lifecycle of backup services: design, planning, cost modeling, and documentation
Develop and execute service roadmaps aligned with business strategy and technology trends
Collaborate with stakeholders to identify requirements and drive service improvements
Ensure compliance with CISO & DPO requirements and industry regulations (e.g., GDPR)
Oversee implementation of changes, proof of concepts, and automation/self-service initiatives
Manage partner relationships and support procurement and project management activities

What we offer

engage with cutting-edge technology that makes a positive impact on society
gain early access to training, certifications, and the latest products and services
enjoy a collaborative work environment that fosters learning and camaraderie through activities like cabin trips, sports events, and professional conferences
experience a balance of challenging tasks, enjoyable interactions, and a collective drive to find the best solutions for our customers
thrive in our vision of being "The Place to Be," where employees can grow and succeed
benefit from support for personal and professional development in an inclusive and diverse work environment

Product Owner - Service Units

Mayvue is a fast growing software company specializing in infrastructure asset m...

Location

United States , Pittsburgh

Salary:

Not provided

Mayvue Solutions

Expiration Date

Until further notice

Requirements

3–5 years of professional experience in a role such as project manager, business analyst, or other client facing delivery focused work
Demonstrated ability to translate business needs into actionable tasks/stories/requirement
Strong organizational skills with experience managing competing priorities and deadlines
Strong knowledge of Agile/Scrum practices and backlog management
Excellent communication skills, with ability to bridge agency, contractor, and internal team discussions
Proven ability to balance competing priorities, manage Service Unit consumption, and deliver measurable outcomes
Experience with tools like Jira, Confluence, Azure DevOps, or similar

Job Responsibility

Define and maintain the vision and roadmap for Service Units
Translate agency requests and business needs into clear, actionable Service Unit work plans
Identify opportunities to expand offerings and enhance client outcomes
Manage scope and utilization of Service Unit allocations aligning to priorities for client agencies
Align Service Unit activities with guidelines, ensuring proper use (e.g., configuration, data mapping, training, integration) while avoiding scope outside intended use
Track Service Unit expenditures and communicate value delivered to clients
Partner with project managers and leadership to validate requests, confirm priorities, and maximize alignment to business goals and strategy
Own and prioritize the backlog of Service Unit deliverables (training, technical planning, integration, data conversion, report customization, etc.) Thoroughly capturing and refining customer needs and requirements
Write clear user stories and acceptance criteria for Service Unit tasks
Partner with project management, engineering, QA, and contractors to align scope, estimates, risks and milestone to ensure timely and high-quality delivery

What we offer

Unlimited PTO
Life Insurance at no cost to employees
Short-term and long-term disability at no cost to employees
Paid maternity and paternity leave
Healthcare insurance (Premiums are partially paid for by Mayvue)
Dental and vision at no cost to employees and dependents
Optional supplemental life insurance
Receive $1,000.00 per year for Continuous Learning Allowance
Receive 1 day paid per year as a Community Service Allowance
Onsite gym in Pittsburgh office

Fulltime

Service Owner – Virtual Account Management

As Service Owner – Virtual Account Management (VAM), you’ll lead the evolution o...

Location

United Kingdom , Nantwich, Milton Keynes

Salary:

Not provided

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environments
Can translate complex client objectives into clear, scalable delivery models
Communicate with confidence and build trust across senior client and internal stakeholders
Are commercially minded, creative, and comfortable making decisions in fast-moving environments
Understand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVs

Job Responsibility

Lead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clients
Translate client goals, BEV strategies, and commercial priorities into scalable VAM delivery models
Develop frameworks and tools to standardise ROI best practice and accelerate performance
Act as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teams
Identify opportunities to improve efficiency, impact, and client satisfaction across live programmes

What we offer

£500 annual health and wellbeing allowance
Education bursaries for new skills and development
Company pension and healthcare plans
22 days annual leave, rising to 30 with service
Subsidised car purchase schemes

Fulltime

Development Underwriter – Property Owners

We are seeking a talented and experienced Development Underwriter with expertise...

Location

United Kingdom , Croydon

Salary:

55000.00 - 70000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

3+ years of underwriting experience with a focus on property owners
Strong knowledge of property owners underwriting guidelines and practices
Excellent analytical and decision-making skills
Effective communication and negotiation abilities
Cert CII preferred but not a requirement

Job Responsibility

Analyse and evaluate property owners insurance risks to determine potential profitability
Underwrite new and renewal property owners business within designated authority levels
Develop and maintain productive relationships with brokers and clients
Engaging with brokers and clients to gather necessary information for underwriting
Collaborate with internal stakeholders to ensure underwriting guidelines are followed
Monitor industry trends and market developments to make informed underwriting decisions
Provide exceptional customer service and support to clients and brokers

Fulltime

Property Owners Underwriter

My client, a dynamic and innovative MGA, is seeking a Property Owners Underwrite...

Location

United Kingdom , London

Salary:

40000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Landlord/Property Owners Experience
Extensive experience in underwriting property owners’ insurance policies
Proven expertise in delivering high-quality customer service
Solid understanding of lettings processes and landlord/tenant dynamics
Exceptional communication and interpersonal capabilities
Strong attention to detail and adept at analytical thinking

Job Responsibility

Assessing risks and underwriting property owner policies
Ensuring compliance with company guidelines
Collaborating with estate agents, property managers, and landlords on various landlord/tenant matters
Handling customer service inquiries

Fulltime

New

Digital Product Owner

This Sports fashion brand are looking for an experienced Digital Product Owner t...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Proven record of delivering Customer Service SaaS products and capabilities that span several processes and teams
Experience ideally within an international setting
In depth understanding of contract regulations
Strong analytical mindset

Job Responsibility

Define new experiences for advisors and customers based on feedback, insights, and research
Understand the new Customer Service platform end-to-end
Collaborate with Customer Care, Operations and Technology leads to identify and communicate technical features and solutions
Work in partnership with the Head of Customer Care to set the vision
Lead development and delivery of 2021 Customer Service roadmap
Create the right digital integrations that help unify data from multiple sources and enable the delivery of effortless, consistent, and personalised service
Understand and influence and help the technical and business teams navigate new solutions to find the optimal way to deliver quickly

Fulltime

IT Service Owner

HSBC

Location:
Poland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 12, 2025

Expiration:
February 12, 2026

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