IT Service Owner, HSBC

HSBC

Location:
Poland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The role gives the opportunity to work closely with a diverse range of controls, governance, tasks and Technology experts.

Job Responsibility:

Be accountable for maintaining effective control of the end-to-end application, service and infrastructure
Successful operation and continuous improvement of services
Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades, demand and business growth)
Proactively managing delivery, execution and maintenance of IT Control tasks within the allocated timeline
Gathering the resources required for tasks, coordinating & escalating where necessary
Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
Collaborate with Cross-functional teams such as other Services Owners
POD Team Members
Risk & Control Officers
SSP Leads and Group such as Cyber Security
Regular review of inventory tools to maintain service and application information
Stay up to date and speed with changing requirements and processes for IT Control and Governance and act as a source of information to other colleagues

Requirements:

At least 5 years' experience working in either IT Service Management or Infrastructure/Software support or Project Management area
Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change Management
Must have previous experience in added-value initiatives and be able to demonstrate it
Strong experience in IT Control, Governance and Compliance
Ability to negotiate, lead conversations, prepare and present during meetings to senior leadership
Can-Do attitude where no task is too small or big and able to work with minimum guidance
A team player who is open to share knowledge, learn from others and adaptable to change
Ability to build and maintain strong relationship with stakeholders and colleagues
Good knowledge of IT technologies, their components and their operational environments
Good knowledge of Windows, Linux or Database such as Oracle
Strong communication skills in English is a must

Nice to have:

Communicative German and or French
ITIL v4, Project Management (PRINCE2/PMP), Network or any IT related certificate

What we offer:

Competitive salary
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

Additional Information:

Job Posted:
November 12, 2025

Expiration:
February 12, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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IT Service Owner