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IT Service Operations Specialist

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Woolworths Supermarkets

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Location:
New Zealand , Christchurch

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Newly created position. Provide effective IT Helpdesk systems support in a 24x7 support environment. Hybrid working with support offices at 29 Byron Street, Christchurch. This is a fast paced innovative role and one where you will be empowered to make a significant contribution to making Kiwis’ lives a little better everyday!

Job Responsibility:

  • Provide IT Helpdesk systems support to ensure production reliability and stability at all times
  • Provide effective management of incidents and problem resolution with service providers whilst ensuring that best practice guidelines and approaches are adhered to at all times
  • Proactively identify service enhancement and drive a continuous improvement culture to ensure we are maintaining exceptional customer service & driving operational efficiencies for Fresh Choice sites
  • Provide project and/or project support, ensuring new technologies and changes to processes are effectively transitioned into the production environment and managing the transitional elements of new services to BAU
  • Manage communications for high impacting incidents to the Senior Operation Lead & Technology Business Manager to provide status updates, resolve issues, and manage expectations
  • Ensure adherence to the IT process framework and governance model and manage and provide input to any incident, change or project which has, or may have, a major impact on services

Requirements:

  • 2 - 3 years relevant experience in IT Service Operations Delivery or Support (eg. ITIL), ideally in a 24x7 support environment
  • Relevant degree qualification or equivalent
  • A strong track record in Service Delivery and Support
  • Demonstrated experience in managing Customer relationships and driving outcomes
  • Experience in project life cycle and transitioning to BAU
What we offer:
  • Genuine flexibility in how and where you work
  • Ongoing development within an ANZ team and access to COE/specialist career opportunities
  • Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery
  • Banking and insurance (health, life etc) discounts
  • Global and local career opportunities

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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