It Service Manager Job at AAC (Vienna)

IT Service Manager

Location

Poland

Salary:

15025.00 - 19000.00 PLN / Month

HSBC

Expiration Date

July 11, 2026

Requirements

Highly organised with strong administrative knowledge and skills
Efficiency across Microsoft Office Excel, Confluence and SharePoint
Significant demonstrable experience of working in a change environment, either in a portfolio or programme/project office or in a delivery capacity
Financial Services / Banking knowledge
Good planning & time management skills with the ability to prioritise multiple tasks effectively
Be self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability
Display good negotiation and influencing skills and can use these skills appropriately even under pressure

Job Responsibility

IT Controls and KCI, cost allocations and recharges to Business entities
Cloud, Data and Outsourcing governance
IT Applications consumed by Swiss Business entities, IT Impairments linked to the consuming Business entities
Major IT Deliveries impacting the Business entities, IT Delivery Services materiality assessments
Intra Group Service Agreement breaks
Records Management for the IT department in Switzerland
Swiss IT Procedure recertification, swiss hosted vulnerabilities management

What we offer

Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives

Fulltime

It Service Manager

We are looking for an experienced IT Service Manager to lead service delivery op...

Location

United States , Peridot

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience supervising help desk teams and IT operations functions
Bachelor’s degree in Information Technology or a related discipline
IT service management foundation certification is preferred
Working knowledge of Active Directory and configuration management practices
Experience supporting environments that include backup technologies, Cisco technologies, and computer hardware
Strong ability to lead teams, manage escalations, and improve service delivery processes
Comfortable using metrics, service levels, and performance indicators to guide operational improvements

Job Responsibility

Lead daily IT support operations, providing direction to service desk leadership and staff to maintain dependable and responsive technology services
Manage high-impact or sensitive incidents, coordinating escalations and resolution efforts when issues require advanced oversight
Design, implement, and enhance IT service management practices to improve efficiency, service quality, and user satisfaction
Oversee core service management disciplines such as incident handling, problem resolution, change control, request fulfillment, and knowledge sharing
Track service levels, operational performance, and key metrics, then communicate results and recommendations to support informed decision-making
Analyze ticket patterns, support outcomes, and workflow effectiveness to identify areas for continuous improvement across IT operations
Ensure accurate documentation, issue tracking, escalation procedures, and configuration-related records are maintained in line with established standards
Support change review activities and participate in governance processes that help reduce service disruption and operational risk
Coordinate workload distribution and service request execution to keep front-line support activities organized, timely, and customer-centered

What we offer

Medical
vision
dental
life and disability insurance
enrollment in company 401(k) plan

IT Service Manager

We are looking for an IT Service Manager to strengthen our IT Operations team. I...

Location

Liechtenstein; Switzerland , Bendern; Zurich

Salary:

Not provided

LGT Gruppe Holding AG

Expiration Date

Until further notice

Requirements

Degree in Information Technology, Computer Science, or comparable qualification, or equivalent professional experience in IT service management or IT operations, ideally within the financial services industry
Solid knowledge of ITIL practices, particularly in incident, problem, and change process management
Familiarity with ITSM tools and an interest in working with structured data, reporting, and operational analytics
Good understanding of regulatory requirements, compliance standards, and operational risk in a banking context
Analytical, structured, and solution-oriented way of working, especially under operational pressure
High reliability and strong sense of responsibility, particularly in major incident situations
Very good communication skills when interacting with IT and business stakeholders, and service providers
Strong written and spoken communication skills in English and the local language

Job Responsibility

Major IT Incident Coordination: Coordinate major IT incidents and critical operational issues with relevant stakeholders to ensure timely resolution, clear communication and effective risk mitigation
Service Performance Monitoring: Monitor service performance and service level compliance
drive continuous improvement of the IT quality management system in line with internal standards, regulatory requirements, and business needs
Continuous Improvement: Identify weaknesses in operational processes and drive sustainable improvements to enhance service stability, predictability, and efficiency
Stakeholder Collaboration: Work closely with internal stakeholders, cross-functional IT teams, and external service providers to resolve operational issues and align on service expectations
Process Governance: Ensure compliance with service operations processes, including support for IT service continuity activities
Reporting and Analysis: Analyse service performance based on key performance indicators, drive structured discussions with stakeholders, and ensure that agreed improvement measures are delivered

What we offer

Various flexible work models
Sabbatical
At least 25 days annual leave, depending on age
Special paid leave options
Maternity and paternity leave, options for additional parental leave
Subsidies for the day care centre 'Villa Wirbelwind'
Additional childcare contribution for paid external care of children up to 12 years old
Employee health and wellbeing program
Exercise and sports program
Weekly fruit day, healthy meal options

Fulltime

Service Pre Sales Manager - IT Infrastructure Managed Service

We are seeking an experienced Presales Manager in IT Infrastructure Services is ...

Location

India , Mumbai

Salary:

Not provided

Inspirisys Solutions Limited

Expiration Date

Until further notice

Requirements

10-12 years of direct Presales experience in the Primary sectors with a proven track record of achieving business development
Bachelor’s degree in engineering, business, Marketing, Finance, or a related field (MBA preferred)
Good understanding of the IT Infrastructure
Excellent verbal and written communication skills, with the ability to present to C-level executives and stakeholders
Strong analytical skills to assess sales performance, forecast revenue, and identify opportunities for business growth
Knowledge of strategic, conceptual, consultative selling
Flexibility and adaptability with Pro-active approach to customer engagement
Experience in building and responding to RFP’s

Job Responsibility

Keep abreast on Technology trends and market needs around IT Services
Package new offerings to complement the current offerings portfolio
Assess the current offerings portfolio and repackage for better penetrations
Regular interaction with sales team to understand customer pain points in IT services and suggest remedial measures which can create avenues for business
Expertise in contributing towards providing detailed responses to RFP/RFQ/RFI
Develop RFP by understanding the customer needs and their business requirement
Gather detailed requirements from customer RFP’s
Discussions with customer and other stake Holders to seek clarifications on RFP if required
Arrive at technical proposal with right Service design & solution based on the RFP needs put together winning solutions in response to RFPs, working closely with sales and delivery owners for delivery imperatives and cost inputs and sales / delivery owners
Timely response to all Request for proposals & Information request

Fulltime

It Senior Manager / It Manager, Risk Advisory Services

Forvis Mazars is a leader in audit, tax and advisory services worldwide, operati...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Forvis Mazars

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Management, Accounting, or other related disciplines
Manager should possess 5+ years' working experience within IT Audit, Cybersecurity, IT Information Security or IT Risk
more experienced may be considered for the position of Senior Manager
Professionally qualified in CISA, CPA other specialist skills/qualifications
Strong command of written and oral communication skills (English, Mandarin & Chinese)
Strong teamwork ability and able to work independently
Good interpersonal, communication and problem-solving skills

Job Responsibility

Analyse and evaluate client's IT risks and controls, provide IT risk reduction recommendations, and assist in implementing solutions
Conduct benchmarking and gap analysis with IT risk-related industry frameworks (i.e. NIST, ISO, COBIT, C-RAF etc.) and provide recommendations
Assist with scoping, financial management, delivery risk management and the initial review of deliverables
Conduct fieldwork and manage small project teams to deliver value-added assurance services to clients
Identify and communicate IT audit findings to senior management and clients
Provide IT general controls and application controls audit support to external audit
Determine the objectives, scope and extent of each IT audit and ensure that the IT audit is professionally and efficiently completed within deadlines
Perform security and vulnerability assessment, assist in compliance monitoring review to identify control weaknesses and recommend remedial actions
Provide an advisory role to business units and IT groups to assess security requirements and controls
to enforce security control policies as planned

What we offer

medical and dental insurance
life insurance
5-day working week
discretionary performance bonus
birthday leave
marriage leave
employee activities

Fulltime

Manager, IT Service Operations

Govern external service provider(s), contracts and ensure the standard governanc...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

You hold a Bachelor degree, College degree or the equivalent in the field of Information Technologies
You have at least 10 years of relevant experience in the field of Information Technologies
You possess leadership, good communication and negotiation skills
You have excellent knowledge of the ITIL framework and processes
You have knowledge in IT
You have experience in managing Vendor SLA and contract agreement
You have good knowledge of French and English

Job Responsibility

Govern external service provider(s), contracts and ensure the standard governance processes are consistently applied across all the service provider(s)
Lead the IT Service Operations Team responsible of the governance of operations related topics, improve effectiveness and efficiency of processes, coordinate involved internal and external people and master the operational big picture
Coordinate the team’s daily activities, managing performance, providing day‑to‑day support, and ensuring the career development and progression of the individuals under their supervision
Develop, improve, and consolidate operational reporting, initiate gap analyses, derive and coordinate actions
Take accountability for the output of processes within the service delivery scope and manage escalations to the level of senior management
Establish and maintain a constructive relationship between the service provider(s) and Bombardier
Drive, lead and assist the development and review of service level agreements (SLAs), contracts or any other documents for service provider(s)
Ensure that all supporting services are scoped and documented and that interfaces and dependencies between vendor(s), supporting services and vendor processes are agreed and documented

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Principal Product Manager, IT Service Management

As a Principal Product Manager for ServiceNow, you will be instrumental in shapi...

Location

India , Pune

Salary:

Not provided

Workday

Expiration Date

Until further notice

Requirements

Minimum 12+ years of experience in the design, implementation and support of the ServiceNow platform across multiple lines of business, including experience in ITSM and ITIL practices
Proven record of driving platform adoption leveraging a proactive user-centric approach
Extensive experience with full life cycle development for ServiceNow customizations including requirements gathering, design, development, testing, deployment, and documentation
ITIL Foundation Certification
Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent professional experience

Job Responsibility

Serve as a strategic advisor and partner to business stakeholders to identify challenges and opportunities for operational excellence
Define and align goals for ITSM transformation and drive platform adoption across the enterprise
Identify new areas of opportunity within the enterprise for ServiceNow utilization, including the adoption of new modules, custom applications, and process automation
Lead end-to-end business analysis from discovery workshops to detailed requirements, focusing on delivering measurable business value through the platform
Develop and maintain a strategic ServiceNow product roadmap, aligning with business needs, user experience, and enterprise IT strategy
Work closely with technical teams to translate business requirements into technical solutions, ensuring alignment with best practices and platform capabilities
Build and manage a pipeline of enhancements and features, prioritizing based on business impact, usability, and technical feasibility
Collaborate with global teams to design and implement scalable processes using KPIs, SLAs, process flow optimization, and continuous improvement principles
Facilitate business leader and stakeholder-level discussions to build consensus, communicate progress, and demonstrate ROI
Lead initiatives related to process reengineering, integration of third-party tools (like PagerDuty), and solution governance

Fulltime

Junior IT Service Manager

Join Logistics Reply as a Junior IT Service Manager and play a key role in ensur...

Location

Salary:

Not provided

Like Reply

Expiration Date

Until further notice

Requirements

Strong communication and relationship-building skills with a proactive, customer-first mindset and for interact confidently with both technical and business teams
Confidence in using data and KPIs to drive decisions and support negotiations
Excellent academic track record in STEM subjects or Management Engineering

Job Responsibility

Act as the main interface for clients, ensuring a consistent and high-quality support experience
Handle escalations, gather insights via Jira Service Management, and prepare clear, actionable incident reports
Organize and lead Service Review meetings with clients and suppliers
Monitor AMS contract performance and profitability, proposing enhancements and value-added services and support contract renewals and negotiations based on performance data and client needs
Oversee and evaluate first- and second-level support teams, ensuring SLA adherence
Collaborate on internal initiatives focused on service improvement, client engagement, and operational excellence
Work in a dynamic, ITIL-aligned environment that values ownership, structure, and innovation

What we offer

Be part of a high-impact team in a strategic, customer-facing role
Gain broad visibility across clients, technologies, and internal teams
Grow within a stable, forward-thinking company where your input shapes results
Build expertise in supply chain technology—a future-proof and evolving domain
Enjoy a flexible, collaborative, and multicultural environment

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It Service Manager

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